Summary
Overview
Work History
Education
Skills
Timeline
Generic

Renee Cardenas

Santa Rosa,CA

Summary

Caring Arrangement Counselor driven to deliver exceptional and professional service to families in need. Committed to coordinating funeral services and offerings seamlessly to simplify funeral and burial process for grieving families. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

30
30
years of professional experience

Work History

Arrangement Counselor

Parent-Sorensen Mortuary
04.2006 - Current
  • Enhanced family satisfaction by providing compassionate and personalized funeral arrangement services.
  • Streamlined the funeral planning process for grieving families, offering efficient and empathetic guidance.
  • Collaborated with various vendors to ensure timely delivery of materials and services, resulting in smooth and seamless funeral events.
  • Maintained accurate records of client preferences and requests, ensuring their specific needs were met during the ceremony.
  • Assisted clients in selecting appropriate memorial products such as caskets, urns, and keepsakes to honor their loved ones'' memory.
  • Managed on-site event details such as audiovisual equipment setup, floral arrangements placement, and guest seating coordination to create a dignified atmosphere during services.
  • Educated clients on available options regarding burial or cremation services based on cultural traditions or personal preferences while maintaining compliance with industry regulations.
  • Conducted pre-need consultations with individuals seeking assistance in proactively planning their own funerals or those of loved ones to alleviate future burdens on surviving family members.
  • Troubleshot unforeseen issues that arose during funeral events, implementing swift solutions to maintain a respectful atmosphere without interrupting proceedings.
  • Facilitated payment transactions efficiently while remaining sensitive to the emotional states of grieving clients, ensuring seamless and respectful experiences.
  • Adhered to strict confidentiality guidelines to maintain privacy for families during their difficult time of loss.
  • Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
  • Closed and secured caskets and led funeral corteges to churches and burial sites.
  • Discussed nature of funeral service, disposition of remains and funeral costs with family members.
  • Secured and filed burial permits and made funeral arrangements.
  • Discussed pre-arranged funeral options and explained pricing to clients.
  • Completed death certificates, burial permits and other legal documents for families.
  • Supported grieving loved ones through difficult time and aided with details such as obituary notice wording.

Graphic Production Artist

GES Exposition Services
07.1998 - 01.2003
  • Collaborated with cross-functional teams to produce high-quality deliverables within tight deadlines.
  • Enhanced brand consistency by designing and producing visually appealing marketing materials.
  • Ensured accuracy and attention to detail in all aspects of graphic production, including pre-press preparation and color management.
  • Managed multiple projects concurrently while maintaining strict adherence to deadlines and quality standards.

Sales Associate

Toy Village
04.1995 - 05.1997
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Performed visually appealing gift wrapping for children's birthday gifts and holiday gifts in accordance with store aesthetic and customer needs.

Movie Theater Attendant

Century Theaters
04.1994 - 03.1995
  • Enhanced customer satisfaction by efficiently managing ticket sales and providing accurate showtime information.
  • Ensured a clean and enjoyable movie-going experience for patrons by meticulously maintaining theater cleanliness and addressing any issues promptly.
  • Promoted upcoming films and special events, effectively increasing attendance rates at the theater.
  • Managed cash transactions accurately while adhering to all financial policies, ensuring proper handling of funds and minimal discrepancies.
  • Maintained up-to-date knowledge on current movies, release dates, ratings, and other relevant information to assist customers in making informed decisions about their entertainment options.
  • Demonstrated adaptability by working various positions within the theater as needed, including box office cashier, concession attendant, usher, and projectionist duties.

Education

No Degree - Film Studies

College of San Mateo
San Mateo, CA

Skills

  • Compassionate communication
  • Empathy and understanding
  • Creativity and innovation
  • Grief counseling
  • Active listening
  • Funeral planning
  • Attention to detail
  • Organizational skills
  • Customer service
  • Regulatory Compliance
  • Customer Education
  • Empathetic

Timeline

Arrangement Counselor

Parent-Sorensen Mortuary
04.2006 - Current

Graphic Production Artist

GES Exposition Services
07.1998 - 01.2003

Sales Associate

Toy Village
04.1995 - 05.1997

Movie Theater Attendant

Century Theaters
04.1994 - 03.1995

No Degree - Film Studies

College of San Mateo

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Renee Cardenas