Renee Carlucci
Cheswick,PA
Summary
Accomplished Operations Supervisor with a proven track record at UPS, adept in Operations Management and Customer Relationship Management. Expert in enhancing customer satisfaction, resolving conflicts with professionalism, and leading teams to exceed performance goals. Skilled in documentation and maintaining high levels of client satisfaction, showcasing exceptional decision-making and staff supervision abilities.
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
20
20
years of professional experience
Work History
Operations Supervisor
UPS
11.2022 - Current
- Manages high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Develops and maintains good working relationships with employees, management, and customers.
- Increased customer satisfaction by ensuring timely deliveries and addressing concerns promptly. Determines best solutions for package concerns.
- Maintained accurate logs of deliveries and trips, providing details to the manager and other supervisors at end of shifts.
- Resolves customer complaints promptly, maintains a high level of client satisfaction throughout the process.
Student Loan Specialist
PHEAA FedLoan Servicing
11.2014 - 10.2022
- Provided exceptional customer service, addressing borrower inquiries and concerns promptly and professionally.
- Assisted borrowers in selecting suitable repayment plans for their financial situations, optimizing customer satisfaction.
- Guided borrowers through forbearance or deferment processes when necessary, providing support during challenging times.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Assisted colleagues with complex cases, sharing expertise in loan regulations and problem-solving strategies.
- Reduced errors in loan applications through meticulous attention to detail and thorough verifications.
Education
Some College (No Degree) - Business Management
University of Phoenix
Tempe, AZSkills
Operations Management
Performance monitoring
Task Delegation
Decision-Making
Documentation and Recordkeeping
Handling Complaints
Administration and Operations
Report Preparation
Phone and Email Etiquette
Customer Relationship Management
Timeline
Operations Supervisor
UPS
11.2022 - Current
Student Loan Specialist
PHEAA FedLoan Servicing
11.2014 - 10.2022
Some College (No Degree) - Business Management
University of Phoenix
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