Renee Caro
Chino,CA
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
8
8
years of professional experience
Work History
Receptionist Admin Assistant
Frontier Communities
Ontario, CA
Jan 2018 - 10.2018
- Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction.
- Corresponded with clients through email, telephone, or postal mail.
- Sorted, received, and distributed mail correspondence between departments and personnel, including parcel packaging, preparation, and efficient shipping.
- Aggregated and prepared documentation and reports for office meetings, distribution, and filing.
- Greeted customers and visitors in-person and via telephone calls.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Scheduled office meetings and client appointments for a team of 20 professional Managment.
- Oversee inventory activities, including materials monitoring, ordering or requisition, and supply stocking or re-stocking.
- Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities and communicate management instruction.
- Input all documents into the records management system.
- Answered and quickly redirected up to 20 calls per hour.
- Answered and quickly redirected up to 10calls per hour.
- Completed data entry, tracked resumes and maintained the applicant tracking system.
- Managed office supplies, vendors, organization and upkeep.
- Assisted administrative team members with completing daily tasks in order to maintain a smooth workflow.
- Prepared packages for shipment, pickup or courier delivery to customers.
- Managed executive calendar and coordinated weekly project team meetings.
- Operated office photocopiers, made travel arrangements, maintained the office bulletin board and assisted staff with clerical or procedural requirements.
- Kept reception area clean and neat to give visitors a positive impression of the company.
Office Assistant
Baltazar Construction Inc.
Covina, CA
01.2017 - 12.2017
- Answered and quickly redirected up to multiple calls per day .
- Ordered and distributed office supplies while adhering to a fixed office budget.
- Managed office supplies, vendors, organization and upkeep.
- Directed guests and routed deliveries and courier services.
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Helped distribute employee notices and mail around the office.
- Maintained a clean reception area, including lounge and associated areas.
- Organized all new hire, security and temporary paperwork.
- Compiled company information and related material and distributed it to candidates.
- Assisted with healthcare renewal packets for over 60 employees.
- Entered bills into QuickBooks
- Heavy filing
- Scanning documents
Clerk Volunteer
Rancho Cucamonga Court House
Rancho Cucamonga Superior Court 8303 Haven Ave, Rancho Cucamonga, Ca.91730
10.2014 - 09.2016
- Performed various imaging related functions. Assisted in preparation of court pleadings to be imaged. Filing of court pleading in the actual case folders. Assisting other sections with daily workflow.
- Politely assisted customers in person and via telephone.
- Greeted customers that would come to information window to ascertain what each customer wanted or needed.
Human Resource Clerk
Hubbell Lighting
Rowland Heights, CA
02.2012 - 03.2014
- Sorted employee I9 documents according to federal, state, and local legal requirements by following policies and procedures.
- Processed and complied all employee personnel, medical and security records for all terminations.
- Placed them in Iron Mountain boxes & labeling them for shipment.
- Maintained employee confidentiality and protected operations by keeping personnel confidential for over 250 employees.
- Organized office files- pensions, surveys, etc.,personnel files-both active and terminated.
- Contributed to team by assisting benefits representative and workers' compensation coordinator.
- Updated emergency files for 911 emergency book.
Administrative Assistant
Hubbell
16555 East Gale Avenue City of Industry, Ca. 91745
03.2011 - 02.2012
- Answered phone calls on multi-line/ switchboard. Take phone calls and distribute them to the appropriate person.
- Print and distribute purchase orders received through Oasis for order entry, depending on region.
- Answer inquiries about company and its product or services. Greet visitors and direct them to their destination.
- sort mail and file completed customer order by region.
Education
High School Diploma -
Chino High School
Chino, CA1993
Skills
- Training development aptitude
- Quick learner
- Multitask
- Excellent people skills
- Appointment setting
- Multi-line phone proficiency
- 35 WPM typing speed
- Computer knowledgeable in Microsoft word 2010
- Proofreading,write and speak fluent Spanish
- Reliable and Punctual
- Customer service-oriented
- Filing and data archiving
Timeline
Office Assistant
Baltazar Construction Inc.
01.2017 - 12.2017
Clerk Volunteer
Rancho Cucamonga Court House
10.2014 - 09.2016
Human Resource Clerk
Hubbell Lighting
02.2012 - 03.2014
Administrative Assistant
Hubbell
03.2011 - 02.2012
High School Diploma -
Chino High School
Receptionist Admin Assistant
Frontier Communities
Jan 2018 - 10.2018