Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
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RENEE CARPENTER
Kalamazoo,MI
Summary
Overview
7
years of professional experience
Work History
Texas Corral RestaurantsKalamazoo, MI
Assistant Restaurant Manager
09.2021 - 06.2024
Job overview
- Provided leadership and direction to restaurant employees.
- Resolved customer complaints in a timely manner.
- Ensured that all customer orders were fulfilled accurately and efficiently.
- Monitored inventory levels and placed orders as needed to maintain optimal stock levels.
- Planned menus, adjusted prices, monitored food quality, and portion sizes.
- Facilitated communication between waitstaff and kitchen staff during peak hours.
- Managed cash register operations including deposits and reconciling discrepancies.
- Reviewed employee performance data regularly to identify areas needing improvement.
- Monitored customer service standards and took corrective action when needed.
- Conducted daily inspections of the dining area to ensure cleanliness and orderliness.
- Interacted with customers to gauge responsiveness to hospitality and menus.
- Maintained entire look of restaurant, keeping it clean and inviting at all times.
- Counseled and disciplined restaurant staff to maintain compliance standards, and performance requirements.
- Assisted personnel with duties and tasks during high-volume periods.
- Trained new employees to perform duties.
- Distributed food to service staff for prompt delivery to customers.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Assisted staff by serving food and beverages or bussing tables.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Cracker BarrellPueblo, Colorado
Server
08.2018 - 03.2020
Job overview
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Maintained records of transactions made during shift as required by law or company policy.
- Took orders from customers accurately and in a timely manner.
- Provided excellent customer service to ensure satisfaction.
- Accurately recorded orders on cash register and point-of-sale system.
- Stayed informed about daily specials, new menu items, promotions.
- Checked food before serving it to customers.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Prepared drinks according to standard recipes.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Operated POS terminals to input orders, split bills and calculate totals.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
IHOPColorado Springs, Colorado
Server
01.2017 - 04.2019
Job overview
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Maintained records of transactions made during shift as required by law or company policy.
- Checked food before serving it to customers.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Greeted guests and provided menus.
- Cleaned tables and chairs to prepare dining area for next customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Served food and beverages to patrons and confirmed complete orders.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Set up tables in between patrons to reduce wait times.
- Filled condiments and napkin containers during slack periods.
Education
Lakeview High SchoolSaint Clair Shores, MI
High School Diploma
05-2000
University Overview
Skills
- Dish preparation
- Inventory Control
- Interpersonal and written communication
- Budget Administration
- Shift Management
- Training and mentoring
- POS system knowledge
- Customer Assistance
- Opening and closing procedures
- Staff Training and Development
- Schedule Coordination
- Performance Evaluations
- Restaurant Operations
- Guest Relations
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Restaurant Manager
Texas Corral Restaurants
09.2021 - 06.2024
Server
Cracker Barrell
08.2018 - 03.2020
Server
IHOP
01.2017 - 04.2019
Lakeview High School
High School Diploma
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