Renee Carpio

• Created job position as there was a real need for organization, loss prevention and social media exposure.
• Increased customer engagement through social media.
• Used Instagram and Facebook Business to track consumer engagement and draw conclusions about user data.
• Monitored online presence of company's brand to engage with users and strengthen customer relationships.
• Engaged online audiences by placing strong focus on sales process support and responding to inquiries and comments timely and knowledgeably.
• Analyzed sales reports to determine quantities of retail and supplies for weekly orders.
• Oversaw loss prevention through weekly inventory reports.
• Promptly respond and resolve customer and vendor inquiries in person, via phone, email or social media.
• Resolved all issues efficiently, which in turn enhanced customer satisfaction ratings.
• Trained new employees to perform efficiently and create an upscale environment and experience for our guest.
• Produced reports, flyers, spreadsheets, news and event reminders.
• Settled and resolved outstanding balances.
• Scheduled employees for weekly shifts, taking into account customer traffic and employee strengths.
• Trained new employees on proper protocols and customer service standards.
• Developed and maintained positive relationships with employees.

• Managed bookkeeping and invoicing through QuickBooks.
• Verified accurate recordkeeping processes, effectively reducing financial inconsistencies.
• Maintained and processed invoices, deposits and money logs through QuickBooks.
• Provided professional photography and customer service skills for professional Realtors, everyday clients and businesses.
• Directed photo shoots and conducted consultation sessions with a wide variety of clients for weddings, family portraits, business head shots and real estate photography.
• Self-managed office duties including documenting expenses, mileage, inventory, equipment, software, invoices and contracts.
• Created a digital filing system to backup contracts and images to various hard-drives for safety.

• Maintained the flow and scheduling of daily onsite jobs as well as customer support.
• Trained employees in both school photography and company’s software.
• Promptly resolved customer complaints with appropriate action.
• Created and maintained a training reference manual for company’s software to help reduce onsite mistakes when on location. Manual was reproduced and distributed throughout the east and west coast photography divisions.
• Provided onsite training and mechanical support to various school admins with our Identification Software.
• Coordinated the repair and maintenance of office supplies and equipment.