Summary
Overview
Work History
Education
Skills
LANGUAGES
KEY SKILLS
Work Availability
Work Preference
Timeline
Hi, I’m

RENEE CHONG

CSR
Mandeville ,LA
RENEE CHONG

Summary

Friendly, efficient, and highly organized customer service professional with over 15 years of experience in fast-paced office, insurance, and property management settings. Adept at managing client communication, streamlining office tasks, and delivering exceptional service with a positive attitude. Seeking a remote or flexible role in customer support or virtual assistance to bring top-tier service to a growing team.

Overview

26
years of professional experience

Work History

Frazier Insurance

CSR
03.2015 - Current

Job overview

  • Experienced customer service representative with a strong background in the insurance industry.
  • Proficient in managing client inquiries and providing effective solutions to complex insurance-related issues.
  • Skilled in policy administration, ensuring accurate documentation and adherence to compliance standards.
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction..
  • Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Collaborated with management to develop strategies for enhancing overall customer experience.
  • Streamlined communication between departments, ensuring timely resolution of customer concerns.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Mandico Properties

OFFICE MANAGER
01.2006 - 12.2011

Job overview

  • Managed and organized account information and sales for professional auditing; collected payments for rental properties; organized detail-oriented filing system.
  • Maintained customer correspondence by answering phone calls, relaying messages, and building reputable rapport with customers.
  • Utilized my computer skills to edit official documents such as sales and advertisements through Microsoft Office.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.

The Doctors' Exchange

OPERATOR
01.2004 - 12.2006

Job overview

  • Answered phones for various medical companies and directed calls accordingly in a pleasant and efficient manner.
  • Maintained strong organizational skills, while managing multiple office-related tasks.
  • Ability to work effectively with minimal supervision, as well as understanding role of team member.
  • Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.

Tip Top Shoe Repair

SALES ASSOCIATE
01.1999 - 12.2004

Job overview

  • Provided reliable and positive customer service by recommending services and products, answering phones, and processing transactions in a friendly manner.
  • Processed payments for sales transactions, balanced money drawer daily, and took inventory of store materials for restocking purposes.
  • Repaired shoe and other accessories by using specialize equipment, methods, and materials.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Education

St. Scholastica Academy
Covington, LA

HIGH SCHOOL DIPLOMA from General Studies

University Overview

Skills

  • Strong Communication
  • Reliable
  • Detail-Oriented
  • Tech-Savvy
  • Friendly
  • Efficient
  • Highly Organized
  • Positive Attitude
  • Empathy
  • Attention
  • Adaptability
  • Patience
  • Call center experience
  • Customer focus
  • Complaint handling
  • CRM software

LANGUAGES

French | Advanced Diploma in Advanced French

KEY SKILLS

KEY SKILLS
  • Customer Relationship Management (CRM) Systems
  • Microsoft Office Suite (Word, Excel, Outlook)
  • Calendar & Email Management
  • Call Handling & Scheduling
  • Attention to Detail & Problem Solving
  • Social Media Basics (Facebook Pages, Canva, etc.)
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

RemoteOn-Site

Important To Me

Career advancementCompany CulturePersonal development programsWork from home option401k match

Timeline

CSR
Frazier Insurance
03.2015 - Current
OFFICE MANAGER
Mandico Properties
01.2006 - 12.2011
OPERATOR
The Doctors' Exchange
01.2004 - 12.2006
SALES ASSOCIATE
Tip Top Shoe Repair
01.1999 - 12.2004
St. Scholastica Academy
HIGH SCHOOL DIPLOMA from General Studies

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