Summary
Overview
Work History
Education
Skills
Timeline
Work Availability
Skills
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Renee Chang

Lynchburg,VA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Medicaid Cover Va industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

17
17
years of professional experience

Work History

Teir 3 Customer Service

Maximus.
08.2018 - 05.2025
  • Maintained up-to-date knowledge of product and service changes.
  • Identified trends in customer concerns, proactively addressing common issues before escalation.
  • Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assisted with customer requests and answered questions to improve satisfaction.

Medical Assistant

Endocrine & Diabetes Care Center
04.2013 - 09.2017
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.

T-Mobile

T Mobile customer service
Davenport, IA
08.2008 - 08.2012

  • Maintained updated knowledge through continuing education and advanced training.
  • Identified needs of customers promptly and efficiently.
  • Worked effectively in team environments to make the workplace more productive.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Education

Associate of Science - Medical Assisting

Kaplan University
Davenport, IA
12.2012

GED -

Roosevelt JR Sr High School
Roosevelt, NY
03-1980

Skills

  • Data Management
  • Office equipment proficiency
  • Call center experience
  • Project management abilities

Timeline

Teir 3 Customer Service

Maximus.
08.2018 - 05.2025

Medical Assistant

Endocrine & Diabetes Care Center
04.2013 - 09.2017

T-Mobile

T Mobile customer service
08.2008 - 08.2012

Associate of Science - Medical Assisting

Kaplan University

GED -

Roosevelt JR Sr High School

Work Availability

monday
tuesday
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thursday
friday
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Renee Chang