Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Renee Chase

Zionsville,IN

Summary

To obtain a career that utilizes my experience to be applied in the industry. Collaborative leader with a dedication to partnering with coworkers to promote an engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

16
16
years of professional experience

Work History

Manager, Resort Operations

RCI
09.2018 - Current
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.

Resort Operations Sr. Supervisor

RCI
06.2013 - 08.2017
  • Work closely with Revenue Management for reporting and analytics on utilization of inventory and review of needed inventory.
  • Risk assessment for new products and services for affiliates and partners.
  • Create job guides, keeping employees highly engaged and informed.
  • Oversee day-to-day operations of Account Specialist & Operation Specialist.
  • Coordinated, supervised and evaluated work of subordinates and reallocated staff and resources to meet performance requirements.

Account Specialist

RCI
05.2011 - 06.2013
  • Working closely with 213 resorts with day-to-day operations
  • Working with resorts & clubs to collect inventory to stay fully funded
  • Solid knowledge of EVS1 & DBL for products and troubleshooting
  • Strong relationships with the team members and resorts, including training and assisting our clients in implementing new programs that will increase their revenue and RCI’s.

Sr Accounts Payable Coordinator

RCI
04.2008 - 04.2011
  • Oversee the day to day operations of the Accounting department
  • Maintain the P-card processes & procedures monthly
  • Work closely with vendors regarding payment or checking the status of a credit

Education

Associate - Accounting

International Business College
Indianapolis, IN
11.1997

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Business Development
  • Teamwork and Collaboration

Accomplishments

  • Achieved the Spirit of RCI award through effectively helping with multiple task 3 times.

Timeline

Manager, Resort Operations

RCI
09.2018 - Current

Resort Operations Sr. Supervisor

RCI
06.2013 - 08.2017

Account Specialist

RCI
05.2011 - 06.2013

Sr Accounts Payable Coordinator

RCI
04.2008 - 04.2011

Associate - Accounting

International Business College

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Renee Chase