Renee Chesworth
Enfield
Summary
Results-driven professional with extensive experience in Team Leadership and Customer Service at Polish National Credit Union. Expertise in process improvement initiatives that enhance operational efficiency and reduce turnaround times. Proficient in Staff Training and Development, fostering high-performing teams and effectively resolving complex member inquiries to ensure satisfaction and retention.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Polish National Credit Union
10.2020 - 05.2024
- Led team in delivering exceptional member service and resolving complex account issues.
- Implemented process improvements resulting in enhanced operational efficiency and reduced turnaround times.
- Trained and mentored new staff on credit union policies, systems, and best practices for member engagement.
- Analyzed member feedback to identify trends and recommend strategic enhancements to services offered.
Call Center Representative
Polish National Credit Union
10.2019 - 05.2024
- Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
- Managed high-volume inbound calls while maintaining exceptional service quality standards.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Teller Supervisor
Key Bank
10.2019 - 07.2020
- Ensured compliance with bank policies by supervising daily teller operations.
- Enhanced team performance by training and mentoring new tellers effectively.
- Streamlined transaction handling, resulting in reduced customer wait times.
- Strengthened client satisfaction by resolving complex customer inquiries promptly.
Supervisor
360 Federal Credit Union
07.2016 - 10.2019
- Ensured efficient workflow by supervising daily operations within credit union policies.
- Enhanced compliance by training team members on system usage and regulations.
- Boosted member service quality through developing and implementing process improvements.
- Facilitated staff development by conducting performance evaluations and providing feedback.
- Optimized branch performance by effectively managing scheduling and resource allocation.
- Resolved member inquiries promptly, ensuring high satisfaction and retention rates.
Education
High School Diploma -
Enfield High School
Enfield, CTSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Team motivation
- Staff training and development
- Staff supervision
Timeline
Assistant Manager
Polish National Credit Union
10.2020 - 05.2024
Call Center Representative
Polish National Credit Union
10.2019 - 05.2024
Teller Supervisor
Key Bank
10.2019 - 07.2020
Supervisor
360 Federal Credit Union
07.2016 - 10.2019
High School Diploma -
Enfield High School