RENEE CHRISTELLE NOUMENI NGANJUI
GA
Summary
To obtain a bilingual customer service position where I can utilize my language skills and experience to provide excellent service to customers.
Bilingual customer service professional with 2 years of experience in providing top-notch service to customers in both English and French. Proficient in resolving customer complaints, answering product questions, and processing orders.
Overview
3
3
years of professional experience
Work History
Bilingual Customer Service Representative
Le Nouveau Maquis Restaurant
11.2023 - Current
- Welcomed customers as they entered the restaurant
- Took the customer's orders
- Ensured that the orders were processed accurately
- Processed the payment using a POS system
- Trained new staff as needed.
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and French speaking customers.
- Communicated with management when customer issues escalated and worked to find resolutions.
- Developed a deep understanding of customer service principles and customer service best practices.
- Responded proactively and positively to rapid change.
Salon Manager
Africa Mami Hair Braiding Salon
01.2022 - 02.2023
- Resolved customer complaints and concerns in a timely and professional manner
- Achieved personal sales goals by upselling products to meet individual needs.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Managed cash flow, business transactions, banking, and accounting processes.
- Processed customer's payments and handled payrolls
- Ensured that the salon had all the necessary supplies.
- Scheduled employees to maintain adequate coverage during business hours.
Education
High School Diploma -
Orchidee Bilingual College
Cameroon, Africa01.2022
Skills
- Fluent in French and English
- Excellent communication and problem-solving skills
- Strong attention to detail and organizational skills
- Team Collaboration
- Excellent skills with Microsoft Excel, Word
- Proficient in customer service software and technology
Timeline
Bilingual Customer Service Representative
Le Nouveau Maquis Restaurant
11.2023 - Current
Salon Manager
Africa Mami Hair Braiding Salon
01.2022 - 02.2023
High School Diploma -
Orchidee Bilingual College
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