Summary
Overview
Work History
Education
Skills
Timeline
Generic

Renée Cism

TRUMANSBURG

Summary

I am a dedicated,reliable, and compassionate employee seeking a part-time position as a receptionist. Offering excellent communication, good judgment, and superior customer service skills. I am an organized and dependable candidate, successful at managing multiple priorities with a positive attitude. With a willingness to take on added responsibilities to meet team goals. I am seeking to maintain a part-time position that offers professional challenges, utilizes interpersonal skills, excellent time management and problem-solving skills.

Overview

30
30
years of professional experience

Work History

Administrative Assistant II

County Of Tompkins
05.2023 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Distribute permits to area residents and businesses for use at the recycling and materials management center.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Work with the counties Compu-Weigh computer system, Microsoft Outlook, Teams, Excell and word on a daily basis.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.

Manager

Ron Don's Village Pub
10.2016 - 12.2023
  • Multi tasking within a refined time frame to ensure customer and employer satisfaction.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in employee knowledge and customer demands.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Approved regular payroll submissions for employees.
  • Achieved or exceeded financial goals on regular basis by controlling expenses, and regulating inventory usage.
  • Created Microsoft spreadsheets to maintain weekly and yearly inventories.
  • Propelled continuous improvements and capitalized on current market trends.

Supervisor

Sodexo USA
09.2012 - 09.2015
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives and communication goals.
  • Worked with management team to implement proper division of responsibilities.
  • Set overall vision and provided team leadership.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Provided supportive link between external customers and internal operations.
  • Consistently met quarterly sales goals and increased customer retention rate year-over-year.
  • Oversaw the beginnings of 2 new customer kiosks, including menu development, product purchasing and placement.

General Manager

Rulloff’s Restaurant And Bar
02.1994 - 07.2015
  • Managed budget implementations, employee reviews, training, and schedules.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Aided in programming and launching new MICROs software system, resulting in improved overall operations.
  • Adjusted schedules weekly to adapt to busy student schedules.

Education

Bachelor of Science - Human Resources And Business Management

Post University
Waterbury, CT
03.2024

Associate Degree In Liberal Arts - Social Sciences

Tompkins-Cortland Community College
Dryden, NY
01.2000

Skills

  • Customer Service Management
  • Staff Management
  • Sales and Marketing
  • Business Planning
  • Employee Training
  • Food and Beverage Management
  • Managing Cash Register
  • Schedule Preparation
  • Time Management
  • Managing Files and Records
  • Social Media Platforms
  • Managing Multiple Tasks
  • Team Leadership
  • Self-Starter
  • Excellent Interpersonal Skills
  • Spreadsheets

Timeline

Administrative Assistant II

County Of Tompkins
05.2023 - Current

Manager

Ron Don's Village Pub
10.2016 - 12.2023

Supervisor

Sodexo USA
09.2012 - 09.2015

General Manager

Rulloff’s Restaurant And Bar
02.1994 - 07.2015

Bachelor of Science - Human Resources And Business Management

Post University

Associate Degree In Liberal Arts - Social Sciences

Tompkins-Cortland Community College

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Renée Cism