Renee Cisneros
Long Beach,CA
Summary
I am seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I I am someone who is organized and dependable candidate successful at managing multiple priorities with a positive attitude. I have years of great customer service attitude and am workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.
Overview
8
8
years of professional experience
Work History
Massage Therapist & Receptionist
Rejuvenations Spa
02.2022 - 08.2023
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
Assistant Manager
Qdoba
07.2021 - 04.2022
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Managed team of up to 8 restaurant staff, maintaining exceptional customer service and quality standards.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Managed staff schedules and maintained adequate coverage for all shifts.
Assistant Manager
ARC Of Central Plains
06.2018 - 05.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed strategy to increase sales and drive profits.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Implemented project management techniques to overcome obstacles and increase team productivity.
Dietary Cook
Good Samaritan
11.2016 - 02.2017
- Weighed, measured and processed ingredients according to recipe specifications and dietary requirements.
- Prepared food for special parties and groups.
- Sanitized and organized kitchen preparation areas and equipment according to food and health safety standards.
- Documented patient information and care activities in electronic health record.
Overnight Manager
McDonald's
10.2015 - 01.2017
- Oversaw and participated in night crew activities to maximize sales, earnings and customer satisfaction.
- Supervised personnel working overnight in 5 area to support safe operation and maximize productivity efficiencies.
- Created nightly shift task lists to assign duties to each employee.
- Prepared, planned and implemented training programs to support ongoing staff development.
- Implemented company loss prevention and security policies during after hours and encouraged employees to adhere to safety policies and procedures to reduce threats.
- Used POS system to enter orders, process payments and issue receipts.
Education
Bachelor of Science - Psychology
Fort Hays State University
Hays, KS2025
Associate of Science - Psychology
Long Beach City College
Long Beach, CA12.2024
CNA
NCK Technical College
Hays, KS06.2017
GED -
Colby Community College
Colby, KS02.2017
Skills
- Social Skills
- Customer Inquiries
- Appointment Booking
- Intake Forms
- Multi-Line Phone Operation
- Sales and Marketing
- Managing Cash Register
- Administration and Reporting
- Verbal and Written
- Money Handling Abilities
- Customer Service
- Critical Thinking
References
Michelle Gumm- Supervisor at ARC o Central Plains
785-432-0515
LaTonya Richardson- Supervisor at Qdoba
316-619-2507
Sarah Fleenor- Owner of Rejuvenations
785-656-2922
Timeline
Massage Therapist & Receptionist
Rejuvenations Spa
02.2022 - 08.2023
Assistant Manager
Qdoba
07.2021 - 04.2022
Assistant Manager
ARC Of Central Plains
06.2018 - 05.2021
Dietary Cook
Good Samaritan
11.2016 - 02.2017
Overnight Manager
McDonald's
10.2015 - 01.2017
Bachelor of Science - Psychology
Fort Hays State University
Associate of Science - Psychology
Long Beach City College
CNA
NCK Technical College
GED -
Colby Community College
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