Summary
Overview
Work History
Education
Skills
Earlier Career Experience
Timeline
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Renee Clark

Atlanta,GA

Summary

Proactive, results-driven Customer Success professional with extensive experience managing global and domestic Fortune 500 accounts. Expertise in account retention, business development, and driving revenue growth through relationship development and strategic account management. Strong communicator skilled in building lasting relationships with C-suite executives, key stakeholders, and cross-functional teams. Proven ability to identify upsell and cross-sell opportunities, maximize platform adoption, and ensure customer success. A dedicated leader with a track record of exceeding performance benchmarks, driving retention, and securing new business.

Overview

23
23
years of professional experience

Work History

Client Success Manager

Prolocity Solution Consultants, Inc.
03.2022 - 04.2025
  • Developed and maintained long-term relationships with key customer stakeholders to ensure customer success and engagement
  • Drove user adoption of Prolocity/Salesforce solutions, defining success plans and aligning client goals with platform value
  • Partnered with Salesforce Account Executives and Solution Engineers to tailor strategies that aligned with clients’ business objectives
  • Proactively managed the customer renewal process, exceeding retention targets through effective relationship management
  • Identified and nurtured upsell and cross-sell opportunities, expanding Salesforce product adoption across accounts
  • Led customer advocacy efforts, recruiting clients to participate in case studies, referral programs, and user communities
  • Supported project teams during implementation, ensuring successful platform adoption and user engagement

Customer Success Manager

Blackbaud, Inc.
02.2012 - 03.2022
  • Built and maintained strong strategic relationships with C-suite executives, senior directors, and key stakeholders
  • Developed and executed tailored success plans to ensure timely achievement of customers' desired outcomes
  • Onboarded new customers and ensured effective usage of services, training, and community resources
  • Analyzed customer product usage data, identifying opportunities for strategic actions to reduce retention risk
  • Managed customer sentiment, proactively responding to feedback to ensure customer satisfaction and success
  • Managed renewals for assigned customer accounts, executing new contracts and achieving retention goals
  • Proactively targeted at-risk accounts, developed retention strategies, and consistently met aggressive renewal targets
  • Worked with the Receivables team to resolve auto-renewed contracts and maintained renewals pipeline in Salesforce

Account Manager

Premiere Global Services
01.2002 - 12.2011
  • Account Manager/Meeting Specialist (2009 – 2011): Managed relationships with small- to medium-sized businesses, ensuring revenue goals were met and addressing customer retention issues
  • Developed profitability and efficiency metrics to support sales managers
  • Account Manager – E-Marketing (2006 – 2009): Fostered relationships with global and middle-market accounts, driving growth through e-marketing campaigns and managing a major customer migration project
  • Account Development Manager (2004 – 2006): Awarded Chairman’s Club for outstanding account development, collaborating on retention measures to maintain market share and high margins
  • Territory Manager (2002 – 2004): Managed accounts across multiple states, ensuring timely service coordination and achieving a retention rate above 90%

Education

Bachelor of Science - Radio and Television, Marketing Minor

Western Carolina University
Cullowhee, NC

Skills

  • Account Retention
  • Cross-Selling & Upselling
  • Business Development
  • Territory Management
  • Key Account Management
  • Strategic Planning & Execution
  • Negotiations & Renewals
  • Customer Success & Relationship Development
  • CRM Tools: Salesforcecom
  • CRM Tools: Sales Logix
  • CRM Tools: SAP
  • CRM Tools: Amdocs CRM
  • Office Tools: Microsoft Office Suite
  • Other Tools: Netsuitecom

Earlier Career Experience

  • Corporate Partner Support Representative, BTI Telecommunications Services
  • Customer Applications Specialist, BellSouth Communications Systems
  • Sales Support Supervisor, BellSouth Sales Center
  • Account Executive, BellSouth Sales Center
  • Sales Support Specialist, BellSouth Sales Center

Timeline

Client Success Manager

Prolocity Solution Consultants, Inc.
03.2022 - 04.2025

Customer Success Manager

Blackbaud, Inc.
02.2012 - 03.2022

Account Manager

Premiere Global Services
01.2002 - 12.2011

Bachelor of Science - Radio and Television, Marketing Minor

Western Carolina University

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Renee Clark