Renee Cokenour

Picked and packaged customer orders for shipment from all sales channels

Inventory control

Create purchase orders

Receive inventory

Put up stock

• Assisted customers with styling recommendations, sizing guidance, and product selection.
• Processed sales transactions accurately through point-of-sale system and handled returns.
• Maintained organized merchandise displays, fitting rooms, and sales floor presentation.
• Resolved customer concerns professionally while supporting positive shopping experiences.
• Helped improve sales floor efficiency by streamlining merchandising and customer service workflows.
• Trained new associates on boutique policies, product knowledge, and service stand
• Coordinated daily opening and closing tasks to support smooth store operations.

• Directed dealership operations to strengthen sales, service, and customer experience standards.
• Coached staff on product knowledge, sales process, and Harley-Davidson brand expectations.
• Managed inventory control, floor plans, and merchandise presentation of Motorclothes department
• Resolved customer escalations with service-oriented solutions and professional follow-through.
• Order and receive inventory

• Directed daily store operations, ensuring compliance with company standards and customer service expectations.
• Led hiring, training, and coaching efforts to build accountable, high-performing sales teams.
• Drove sales performance by executing merchandising plans and promoting key product initiatives.
• Managed scheduling, payroll, and labor allocation to support coverage and productivity goals.
• Monitored inventory levels, organized stockroom processes, and reduced shrink through accurate controls.
• Resolved customer concerns quickly, preserving service quality and strengthening brand loyalty.
• Reviewed store results, identified performance gaps, and implemented corrective action plans.
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• Coordinated daily operations, aligning staff assignments with program priorities and service needs.
• Supervised team performance, providing guidance on policies, procedures, and client support standards.
• Monitored administrative records, ensuring accurate documentation and timely follow-up on case-related tasks.
• Trained new staff on organizational workflows, communication practices, and confidentiality requirements.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.