Renee Coleman
Amarillo,TX
Summary
Focused on optimizing accounting, payment collection and administrative functions for high-volume operations at multiple organizations. Well-organized and thorough leader with a disciplined approach to solving problems and enhancing long-term business operations. Experienced and enthusiastic Consultant with track record of success across wide range of industries. Possesses exceptional interpersonal, problem-solving and analytical skills to provide advice and expertise to client organizations improving business performance. Experienced in all aspects of operations, strategy and finance.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Consultant
Near Term
12.2021 - Current
- Podiatry Office Hospital System- Computer Conversion from Athena and Athena 1, Cerner Wisdom, Athena, Care Tracker and STI
- Lead Consultant for new acquisitions
- Super User for Cerner Community Works ad other new Acquisitions systems
- Identified various areas for process improvement for strategic plan 2021-2022
- Improved Bad Debt processes by Changing Bad Debt Vendors
- Improved Financial Assistance Application Process
- Improved POS collections processes
- Reduce Self Pay by implementation of Retro Eligibility
- Responsible for implementation team for conversion to ModMed
- Created and Improve Policies
- Analyzed Billing Data for inaccuracies and missing charges
- Analyzed Charge Master for missing charges
- Analyzed the AR daily for unforeseen payer changes
- Implemented and analyze data to provide strategic information for process changes
- Analyzed Centralized Registration Points to improve POS collections
- Improved Processes for Charge Master
- Reduced 300,000 loss from previous fiscal year
- Managed Provider credentialing to increase cash and reduce denials
- Met with Medicaid Managed Plans monthly to go over monthly denials
- Managed all aspects of Clinic billing and registration
- Created Denial Management Team
- Reduced Denials by 50% by improving billing process and managing denials
- Provided ongoing staff training to front office staff
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
- Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Enhanced communication among team members, fostering a collaborative and supportive work environment.
- Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.
- Assisted clients in navigating complex industry challenges, offering expert guidance and strategic recommendations.
- Improved client satisfaction by effectively managing multiple projects and consistently meeting deadlines.
Consultant
HealthTech
02.2020 - 12.2021
- Multi Hospital System, Critical Access, PPS, Multi-Specialty and Rural Clinic
- Team lead for computer conversions
- Super User for Cerner Community Works
- Identified various areas for process improvement for strategic plan 2017-2021
- Improved Bad Debt processes by Changing Bad Debt Vendors
- Improved Financial Assistance Application Process
- Improved POS collections processes
- Reduce Self Pay by implementation of Retro Medicaid Eligibility
- Responsible for implementation team for conversion to Cerner
- Created and Improve Policies
- Analyzed Billing Data for inaccuracies and missing charges
- Analyzed Charge Master for missing charges
- Analyzed AR daily for unforeseen payer changes
- Implemented and analyze data to provide strategic information for process changes
- Analyzed Centralized Registration Points to improve POS collections
- Ensured quality measure were sent for ACO
- Improved Processes for Charge Master
- Reduced 3M loss from previous fiscal year
- Managed Provider credentialing to increase cash and reduce denials
- Met with Medicaid Managed Plans monthly to go over monthly denials
- Managed all aspects of Clinic billing and registration
- Created Denial Management Team
- Reduced Denials by 50% by improving billing process and managing denials
- Provided ongoing staff training
Consultant
Ni2 Health
02.2017 - 03.2020
- Team lead for computer conversion
- Super User for Cerner Community Works
- Identified various areas for process improvement for strategic plan 2017, Improved Bad Debt processes by Changing Bad Debt Vendors
- Improved Financial Assistance Application Process
- Improved POS collections processes
- Reduce Self Pay by implementation of Retro Medicaid Eligibility
- Responsible for implementation team for conversion to Cerner
- Created and Improve Policies
- Ensured quality measure were sent for ACO
- Improved Processes for Charge Master
- Reduced 3M loss from previous fiscal year
- Managed Provider credentialing to increase cash and reduce denials
- Met with Medicaid Managed Plans monthly to go over monthly denials
- Managed all aspects of Clinic billing and registration
- Created Denial Management Team
- Reduced Denials by 50% by improving billing process and managing denials
- Provided ongoing staff training
- Risk management and supported the revenue cycle team through EMR conversions
- Project lead of non-clinical applications
- Weekly reporting
- Script writing
- Implanting training prior and post go live of conversions
- Lead of revenue cycle optimization prior to conversion
- Supply chain implementations in Cerner/Multiview/GHX
- Charge Services
- DA2 reporting
- Handled 50 calls per day to address customer inquiries and concerns.
Consultant
Regional Medical Center, Dover Fox
11.2013 - 02.2017
- Team for Implementation of ICD-10 - Processes
- Implementation for over and underpayments team
- Created Revenue Cycle Policies
- Improved overall cash collections 10% Monthly by Improving Productivity
- Implemented Denial Management Team
- Provided ongoing training for staff
- Initiated tasks for building relationships with staff and directors
- Provided training to HIM department
- Met monthly KPI (Key Performance Indicators)
- Implemented Point of Services Collections
- Transitioned New Director
- Implemented New Billing System (Quadax)
- Weekly Report
Director of Multiple Hospital Systems
Pioneer Health Services
03.2012 - 05.2013
- Multiple System Organization- Critical Access, Nursing Home, Home Health, and Hospice, -Florida, Hawaii and Covington County Initial Contract-Molokai 03/12, Collins 05/12, 9/12- 2 Florida Hospitals
- Systems: CPSI, E-Premis, SSI, EBOS, Siemens Soarian, Healthland, AS400
- Increase in cash by 40% within 6 months
- Decrease in AR within 6 months period for each facility
- Provided ongoing training for staff
- Initiated a task for building relationships with staff and directors
- Implemented Alpha collector software for 10 hospitals and 25 clinics(Still underway)
- Identified trends to improve cash collections and reduce timely adjustments
- Increased awareness with building strong relationship with non affiliated hospitals
- Provided training staff included onsite Business Office Managers
- Provided training to HIM department
- Provided training to Registration Staff
- Mentored colleague to assist with leadership development skills
- Accomplished meeting monthly cash goals every month
- Strengthened client relationship with Pioneer
- Met monthly KPI (Key Performance Indicators)
- Part of Implementation team for new facilities
- Team for Implementation of Paragon System(McKesson)- Processes
- Implementation for over and underpayments team
- Initiated early out program
- Improved Communication between Leaders
- Improved employee morale
- Manage 50 employees
- Manage 4 Supervisors
- Identified various areas for process improvement for strategic plan 2013-2014
- Improved Bad Debt processes
- Improved Financial Assistance Application Process
- Improved POS collections processes
- Reduce Self Pay by implementation of Retro Medicaid Eligibility
- Responsible for implementation team for conversion to McKesson Paragon
Business Office Director
Spooner Health System
08.2006 - 07.2012
- Decrease in AR days from 97 to 60 within 12-month period
- Updated charge master which increased cash by $500,000
- Manage Billing, Re-billing, Collections, and Follow-up on accounts
- Contribute to monthly report to CFO for monthly meeting
- Within first week of employment, I was able to Identify and resolve issues affecting reimbursement
- Contract Analysis, after receiving several payments below contract amount
- Contracts were reviewed and dated up to 4 years prior
- Requested ongoing meetings with Contract Manager, to further review opportunities to obtain an updated contract with addition reimbursement.
- In addition, all contracts for Blue Cross, Cigna, United Health Care, Medica, and other small PPOs were reviewed for outdated documents.
Project Director
Receivables Strategy, Inc
09.1996 - 08.2006
- A Perot Systems company)
- Multiple
- Oversaw business operations and produced updated status reports outlining each project to meet milestones.
- Hired and managed consultants, contractors and sub-contractors to complete project tasks.
- Developed and oversaw project operations and managed multi-functional issues through resolution.
- Monitored project and program quality to meet audit expectations.
- Orchestrated wide range of projects, improvement strategies, changes implementation, new revenue stream establishment and creative marketing and advertising.
- Traveled to other company locations for temporary assignments, meetings or training.
- Developed project control road map to guide various projects.
Education
Master of Science - Health Administration
University of Phoenix
Tempe, AZ07.2023
MBA - Accounting
University of Phoenix
Tempe, AZ07.2021
B. S - Health Administration/Health Management
University of Phoenix
Phoenix, AZ03.2018
Skills
- 25 years Revenue Cycle Management with 10 years HIM management
- Hospital, Ambulatory, Physician, Air and Ground Ambulance, Hospice, Long Term, Home Health, DME
- 10 years as Revenue Analyst
- 10 Project Management
- 5 years EHR Implementation-Cerner, EPIC, Meditech, CPSI,
Hospital Systems:
- HBOC, Meditech, Premis, SSI, FSS, Affinity, Access Blue, Xactimed, EPIC, WebMD, MEDA, UNYSIS, SMS, Advantage, CPSI, Dairyland, Healthland and Cerner, Quadax, Waystar, Athena, All scripts, Rycan and Trubridge, ModMed, Ahena1, Athena
- Microsoft Proficiency; Excel, Word, PowerPoint, Outlook, One Note, Publisher
- Revenue Analysis
- Policy Management
- Records and Database Management
- Planning and Prioritization
- Accounts Payable and Accounts Receivable
- Cash Collection
- Interdisciplinary Meetings
- Employee Performance Management System
- Financial and Operational Reporting
- Payroll Oversight
Accomplishments
- Documented and resolved denials which led to increase in cash.
- Achieved increase in POS by introducing Upfront Collections policy for Registration Department.
- Achieved 20% increase in cash by improving denial s by creating a denial management team to meet monthly to review the denials to improve accuracy and efficiency.
Affiliations
International Society of Female Professionals
Certification
- Accounting University of Phoenix
Timeline
Consultant
Near Term
12.2021 - Current
Consultant
HealthTech
02.2020 - 12.2021
Consultant
Ni2 Health
02.2017 - 03.2020
Consultant
Regional Medical Center, Dover Fox
11.2013 - 02.2017
Director of Multiple Hospital Systems
Pioneer Health Services
03.2012 - 05.2013
Business Office Director
Spooner Health System
08.2006 - 07.2012
Project Director
Receivables Strategy, Inc
09.1996 - 08.2006
Master of Science - Health Administration
University of Phoenix
MBA - Accounting
University of Phoenix
B. S - Health Administration/Health Management
University of Phoenix
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