Summary
Overview
Work History
Education
Skills
Timeline
Generic

RENEE COON

Clinton,IA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level to mid-level positions. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

11
11
years of professional experience

Work History

CSSR2A

Mediacom
01.2018 - Current
  • Speak with customers in person
  • Provided information about products and services
  • Take and recorded orders
  • Cancel/Suspend accounts
  • Record details of customer transactions, interactions, inquiries, complaints and comments
  • Ensure that appropriate changes were made to resolve customer concerns
  • Collect deposits or payments
  • Refer unresolved customer grievances for further investigation
  • Resolve customer service or billing complaints by exchanging merchandise, adjusting bills, and setting up payment arrangements on past due accounts.
  • Enrolled in and successfully completed company provided continued education courses through NCTI.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed and maintained courteous and effective working relationships.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Passionate about learning and committed to continual improvement.
  • Identified issues, analyzed information and provided solutions to problems.
  • Worked well in a team setting, providing support and guidance.

Assistant Manager Retail

Shoe Sensation
09.2017 - 01.2018
  • Used software tools including: Microsoft Excel
  • Directed workers in a retail setting
  • Led a successful sales team
  • Performed accounting duties
  • Greeted and assisted customers
  • Responded to customer questions and complaints
  • Directed workers in sales, inventory, checking cash receipts and customer service
  • Monitored sales floor to ensure customer satisfaction
  • Ensured merchandise was correctly priced and displayed
  • Used credit card machines, cash registers and security cameras
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects and tasks.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Customer Service Supervisor

Colony Brands, Inc.
08.2012 - 01.2018
  • Take orders and payments, process return credits and replacements, handle supervisor calls, consult with other departments to best determine correct service for customer, route calls to the correct department
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
  • Check to ensure that appropriate changes were made to resolve customers' problems
  • Refer unresolved customer grievances to designated department
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Enhanced team productivity through regular coaching, feedback, and performance evaluations.
  • Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
  • Streamlined customer service processes for increased efficiency and improved response times.
  • Mentored junior team members, contributing to their professional development and overall team success.
  • Reduced call wait times by implementing effective time management techniques within the team.

Teller

Wells Fargo
02.2017 - 09.2017
  • Processed monetary transactions such as cashing checks, accepting deposits, loan payments, withdrawing cash, coin redemption, credit card advances and credit card payments
  • Entered data quickly and accurately
  • Verified endorsement and negotiability of checks
  • Calculated money exchanges
  • Issued and redeemed money orders, official/cashier checks and travelers checks
  • Maintained adequate cash supply in drawer
  • Worked directly with the public to provide customer service
  • Used adding
  • Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
  • Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
  • Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
  • Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Educated customers on use of banking website and mobile apps.
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Assisted customers with banking needs and inquiries.
  • Referred customers to other banking departments for specialized services.
  • Arranged monies received in cash boxes and coin dispensers according to denomination.
  • Calculated fees due, interest and change for customer transactions.

Insurance Reviewer

Data Dimensions
02.2016 - 09.2016
  • Compare data with source documents, or re-enter data in verification format to detect errors
  • Locate and correct data entry errors, or report them to supervisors
  • Maintain logs of activities and completed work
  • Select materials needed to complete work assignments.
  • Maintained strong attention to detail while reviewing numerous documents daily, ensuring consistent quality and accuracy.
  • Conducted in-depth research to strengthen the overall quality and credibility of each review.
  • Maintained strict confidentiality with sensitive client information, adhering to industry standards and company policies.
  • Edited and proofread drafts of articles and other documents.

Education

GED -

CCC
Clinton, IA
01.2001

Skills

  • Organization and Time Management
  • Time Management
  • Customer Relations
  • Quality Assurance
  • MS Office
  • Remote Office Availability
  • Clerical Support
  • Data Entry (45 WPM)
  • Microsoft Word
  • Problem-Solving

Timeline

CSSR2A

Mediacom
01.2018 - Current

Assistant Manager Retail

Shoe Sensation
09.2017 - 01.2018

Teller

Wells Fargo
02.2017 - 09.2017

Insurance Reviewer

Data Dimensions
02.2016 - 09.2016

Customer Service Supervisor

Colony Brands, Inc.
08.2012 - 01.2018

GED -

CCC

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RENEE COON