Renee Corbin
Balch Springs,TX
Summary
Hardworking Customer Service Representative Supervisor maintains and enhances customer service by delivering systems and procedures and supervising staff. Communicative and responsible team leader builds productive and positive relationships with employees and customers to improve retention and loyalty. Consistently promotes company values and culture through all interactions.
Overview
7
7
years of professional experience
Work History
UB Customer Service Representative Supervisor5
City of Seagoville
02.2020 - Current
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Built positive rapport and relationships for high levels of customer satisfaction.
- Coached and mentored service representatives to deliver polite, professional customer interactions.
- Onboarded and trained customer representatives to meet performance and service goals.
- Enhanced customer satisfaction by efficiently addressing and resolving concerns.
- Completed bi-weekly payroll for 5 employees.
Customer Service Representative AR/Customer Service Representative/Sales Coordinator
UniFirst
03.2018 - 02.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
High School Diploma -
Northeast High School
Clarksville, TN05.1990
Skills
- Staff monitoring
- Timekeeping administration
- Data entry
- Inbound and outbound calls
- Issue resolution
- Skill development
- Continuous improvement
- Employee supervision
- Handling complaints
- Multitasking and organization
- Team leadership
Timeline
UB Customer Service Representative Supervisor5
City of Seagoville
02.2020 - Current
Customer Service Representative AR/Customer Service Representative/Sales Coordinator
UniFirst
03.2018 - 02.2020
High School Diploma -
Northeast High School
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