Summary
Overview
Work History
Education
Skills
Timeline
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Renee Currie

Litchfield Park,AZ

Summary

Motivated individual with exceptional customer service and sales skills, understanding customers needs and resolving any problems in a professional and timely manor. Showcasing a keen attention to detail and a results-driven approach. Committed to delivering outstanding customer service and exceeding sales goals. Highly skilled in communication and customer service with an eye for identifying and correcting errors .

Overview

25
25
years of professional experience

Work History

Accounting Specialist

Owens & Bondell
02.2018 - 04.2021
  • Input financial data and produced reports manually.
  • Supported month-end closing process by preparing journal entries, account reconciliations, and variance analysis reports.
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Increased efficiency in accounts payable and receivable management, reducing processing time and minimizing errors.
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
  • Improved financial accuracy by performing detailed account reconciliations and resolving discrepancies.
  • Reported financial data and updated financial records in ledgers and journals.

Customer Service Representative/Sales Agent

Qwest Communications
04.2001 - 05.2006
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Traffic Operations Specialist

Arizona Department of Transportation
01.1996 - 05.2001
  • Programmed VMS signs along highway to alert drivers of possible hazards.
  • Utilized cameras according to federal guidelines along stretches of highway to determine danger zones.
  • Dispatch the A.L.E.R.T. team to respond to road closures due to serious accidents/Fatalities for the whole state of AZ.
  • Determine if a situation is hazardous & dispatch correct department to respond.
  • Followed all company policies and procedures to deliver quality, professional work.
  • Improved customer satisfaction through proactive problem-solving to provide an efficient & timely resolution.
  • Collaborated with cross-functional teams to respond to emergencies in a timely manor.


Education

Associate of Applied Science - Psychology/Business

Mesa Community Collage
Mesa, AZ

Associate of Arts - Real Estate

Arizona School of Real-estate
Scottsdale, AZ
01.1991

Skills

  • Exceeding above and beyond customers expectations
  • Exceptional customer service skills
  • Sales
  • Troubleshooting
  • Invoice Processing
  • Financial Statements
  • Tax Preparation
  • Recordkeeping skills
  • Expense Tracking
  • Bookkeeping
  • Month-end reports
  • Attention to Detail
  • Payment Tracking Systems
  • Financial Management
  • Discrepancy Research
  • Invoice balancing
  • Statement preparation

Timeline

Accounting Specialist

Owens & Bondell
02.2018 - 04.2021

Customer Service Representative/Sales Agent

Qwest Communications
04.2001 - 05.2006

Traffic Operations Specialist

Arizona Department of Transportation
01.1996 - 05.2001

Associate of Applied Science - Psychology/Business

Mesa Community Collage

Associate of Arts - Real Estate

Arizona School of Real-estate

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Renee Currie