Summary
Overview
Work History
Education
Skills
References
Timeline
Hi, I’m

Renee Daniels

Senior residential counselor
Thorndike,MA

Summary

Caring Residential Counselor with experience supporting independence through daily living skills coaching. Diligent when enhancing residents' mental health and social needs. Focused on meeting resident life plan goals by teaching positive habits, safety tips and time management. Dedicated to encouraging well-suited hobbies and leisure activities. Attentive professional offering background creating relaxing, productive and engaging environments for residents. Coordinated meals, recreation activities, transportation and individualized care. Successfully enabled residents to perform essential functions while prioritizing lifestyle quality. Familiar with following security standards, advocating for student resources and utilizing relationship-focused approaches to maximize satisfaction. Personable, amiable and open communication style paired with excellent interpersonal, critical thinking and problem-solving skills. Accurately and efficiently updates logs and reports. Dedicated Resident Advisor knowledgeable about campus standards, safety requirements and emergency response protocols. Highly energetic, goal-oriented and diligent in planning activities and de-escalating conflicts. Competent in applying campus policies fairly and equally. Well-organized, caring and attentive to student needs. Successful at completing room and building inspections and connecting often with residents. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

13
years of professional experience

Work History

ServiceNet Inc. Northampton Outpatient Clinic
Northampton, MA

Senior Residential Counselor
02.2023 - Current

Job overview

  • Partnered with interdisciplinary healthcare teams to formulate individualized treatment plans to deliver high-quality patient care.
  • Served as an advocate for each resident within their respective communities.
  • Completed daily reports on services given.
  • Completed daily resident welfare checks and coordinated with facility staff to meet resident needs.
  • Made regular rounds to keep residents and areas safe and secure.
  • Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
  • Performed regular room checks and safety checks throughout the residential facility.
  • Provided transportation for appointments or community outings as needed.
  • Encouraged participation in school or work programs outside of the facility.
  • Assisted with medication administration under the direction of a qualified professional.
  • Coordinated services with other agencies to ensure that all needs are met for each resident.
  • Collaborated with clinical staff to provide comprehensive care for each resident.
  • Developed and implemented behavior modification plans for residents.
  • Monitored resident progress in meeting goals established by treatment plans.
  • Maintained accurate documentation of client records, including progress notes and incident reports.

Stop & Shop\
Belchertown, MA

Cashier
09.2011 - 11.2018

Job overview

  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Collected payments and provided accurate change.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Answered customer questions and provided store information.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures, and customer services.

Education

Pathfinder
, Palmer, MA

High School Diploma
06-2000

Skills

  • Clinical Supervision
  • Motivational Interviewing
  • Boundary Setting
  • Cultural Competency
  • Client Transportation
  • Supply Replenishment
  • Progress Monitoring
  • Discipline Administration
  • Message Delivery
  • Team Supervision
  • Staff Training
  • Facility Security
  • Staff Communication
  • Event Chaperoning
  • Activities Oversight
  • Goal Setting
  • Decision-Making
  • HIPAA Compliance
  • Attention to Detail
  • Incident Reporting
  • Problem-solving abilities
  • Reliability
  • Safety Standards and Compliance

References

References available upon request.

Timeline

Senior Residential Counselor

ServiceNet Inc. Northampton Outpatient Clinic
02.2023 - Current

Cashier

Stop & Shop\
09.2011 - 11.2018

Pathfinder

High School Diploma
Renee DanielsSenior residential counselor