RENEE DAVIS
Hard Rock Casino
Bakersfield,CA
11
years of professional experience
Seasoned hospitality professional transitioning to Flight Attendant roles, known for delivering calm, safety-first service and creating welcoming guest experiences. Experienced in managing high-volume shifts, cash and compliance responsibilities, and resolving conflicts with empathy—consistently praised for clear communication, situational awareness, and teamwork.
Work History
Dealer
6 Months- Delivered exceptional customer service to 25-50 players per shift across blackjack, baccarat, and poker tables, maintaining accuracy and pace during high-volume periods.
- Managed cash and chips (up to $ 200,000+ per shift), executing payouts and end-of-shift reconciliations with strict attention to accuracy and loss prevention.
- Identified and reported suspicious behavior to security, enforcing safety protocols and gaming compliance to safeguard guests and casino assets.
- De-escalated customer disputes through clear communication, fostering a welcoming environment and encouraging repeat business.
- Upheld customer service standards and compliance protocols, enhancing table efficiency.
Massage Therapist/Esthetician
7 Months- Delivered therapeutic massage and aesthetic services including Swedish, deep tissue, hot stone, facials, and body treatments, enhancing client satisfaction in fast-paced spa environment.
- Assessed client needs through active listening, adapting treatment plans to ensure comfort, safety, and positive outcomes.
- Increased client retention through personalized aftercare guidance and professional product recommendations; supported front-desk coordination and inventory management to optimize guest experience.
- Increased client retention through personalized aftercare guidance and professional product recommendations. supported front-desk coordination and inventory management to optimize guest experience.
Massage Therapist/Esthetician
5 Years- Delivered therapeutic massages and customized facials to diverse clients, tailoring techniques to enhance individual comfort and satisfaction.
- Established rapport through empathetic communication, evaluated client concerns, and offered clear aftercare guidance to improve treatment outcomes and encourage client loyalty.
- Delivered customized therapeutic massage sessions to address client pain, tension, and mobility concerns.
- Assessed client needs and adjusted treatment techniques based on goals, preferences, and physical conditions.
- Maintained detailed client records to support continuity of care and personalized service planning.
Massage Therapist
4 Years 3 Months- Provided personalized care to diverse clientele at flagship resort spa, collaborating with team to enhance guest experiences.
- Delivered customized massage therapies aligned with guest wellness goals and treatment preferences.
- Assessed client needs and adjusted pressure, technique, and modality for optimal comfort.
- Maintained sanitary treatment rooms, linens, and equipment to support safety standards.
Education
Bachelor of Arts - Children & Family Studies
Skills
Exceptional Customer Service & Guest Experience
Calm Under Pressure & Situational Awareness
Effective Communication & Conflict Resolution
Safety
Compliance & Attention to Detail
Teamwork
Adaptability & Professionalism
Active Listening
CPR-certified
Crisis Management
Situational Awareness-Dependability
Memory Retention
Timeline
Dealer
Hard Rock Casino
02.2026 - 08.2026Read More
Massage Therapist/Esthetician
Spa Cerro
06.2025 - 01.2026Read More
Massage Therapist/Esthetician
Massage Envy
04.2016 - 04.2021Read More
Massage Therapist
Disneyland/Madera Spa
05.2015 - 08.2019Read More
California State University
Bachelor of Arts from Children & Family Studies
Read More