Renee Davison
Fullerton,CA
Summary
Driven by a passion for customer satisfaction and a proven track record in problem-solving, I excel in environments requiring attention to detail and strong leadership skills. At ReThink Label, I enhanced customer retention through effective CRM strategies and meticulous data analysis using Microsoft Excel, showcasing my ability to blend technical and interpersonal skills for impactful results.
Overview
17
17
years of professional experience
Work History
Subsititute Teacher
Fullerton School District
08.2022 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
Gernal Activities Aide
Crestwood Elementary School
08.2021 - 06.2022
- Administered basic first aid to treat injuries or illnesses.
- Oversaw children on playground to monitor safety and suitability of activities.
- Served as role model for children by exercising appropriate decision-making and boundary-setting skills.
- Cultivated an inclusive atmosphere on the playground by encouraging participation from all students, regardless of differing abilities or interests.
- Acted as a positive role model for students through responsible behavior and adherence to school policies while supervising the playground area.
- Coordinated with other Playground Supervisors to ensure consistent coverage throughout the day, maintaining a safe environment for all children at playtimes.
Customer Care Manager
ReThink Label
07.2013 - 04.2021
- Implemented effective quality control measures to minimize errors and ensure high standards of service.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Created customer support strategies to increase customer retention.
- Provided daily tactical direction to team members including prioritization of issue resolution and exception handling
- Real-time feedback and guidance, and answer questions to team members and issues pertaining to escalated processing issues, technical feedback, and functional direction on policies and procedures
- Identified trends and gaps in training, skills, and abilities through gathering and analyzing escalated issues and presenting recommendations for improvement
- Conducted stand-up training with team members on new processes and procedures
- Delivered presentations or stand-ups to internal customers to communicate changes in processes and/or procedures
- Completed requests received through the various email boxes
- Use of Microsoft excel to analyze customer data such as tracking sales, customer usage, and re-ordering of supplies to predict future usage while ensuring customers’ needs are being met in an efficient and timely manner.
- Created Excel spreadsheets to conduct with accurate data and calculations for monthly, annual, and perpetual inventories; and used detailed accounting to check for accuracy.
- Managed, trained and developed potential leaders and employees through weekly meetings, reviews, and one on one coaching.
Account Manger
Orkin Pest Control
06.2007 - 11.2012
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Education
Bachelor of Science - Criminology
University of La Verne
La Verne, CA05.2006
Skills
Customer Service
Problem-Solving
Microsoft Outlook, Word, and Excel
Customer-focused
Customer Relations
Time Management
Training and mentoring
Excellent time management skills
Adherence to high customer service standards
Team Building and Leadership
Customer Relationship Management (CRM)
Timeline
Subsititute Teacher
Fullerton School District
08.2022 - Current
Gernal Activities Aide
Crestwood Elementary School
08.2021 - 06.2022
Customer Care Manager
ReThink Label
07.2013 - 04.2021
Account Manger
Orkin Pest Control
06.2007 - 11.2012
Bachelor of Science - Criminology
University of La Verne
Similar Profiles
Margaret DeanMargaret Dean
Student Teacher, Second and Third Grade at Fullerton School DistrictStudent Teacher, Second and Third Grade at Fullerton School District
Henry VivarHenry Vivar
Irrigation Technician at Fullerton School DistrictIrrigation Technician at Fullerton School District
Theresa CappsTheresa Capps
Paraprofessional Special Education at Fullerton School DistrictParaprofessional Special Education at Fullerton School District