General Manager
Marriott and Hilton Hotels
2013 - 2022
- Led operational strategy to enhance guest satisfaction and loyalty programs.
- Streamlined hotel management processes, reducing costs while improving service delivery.
- Developed training programs for staff, enhancing performance and operational efficiency.
- Oversaw daily hotel operations, ensuring adherence to brand standards and quality control measures.
- Implemented revenue management strategies, optimizing occupancy rates and profitability.
- Fostered strong relationships with vendors, negotiating contracts that improved service offerings.
- Analyzed performance metrics to drive continuous improvement in service excellence and operational workflows.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.