Renee Dia
Peridot,AZ
Summary
Highly efficient administrative professional offering several years of experience, including administrative support, project coordination, customer service and team leadership. Comfortable working with senior management to effectively define and achieve strategic operational and administrative objectives. Streamlines administrative processes, analyzes complex issues and develops solutions. Cultivates positive work culture focused on teamwork and idea-sharing while driving goal achievement.
Overview
25
25
years of professional experience
Work History
Administrative Specialist
American Native Medical Transport
Periodt , AZ
2014.03 - Current
- Developed and maintained filing systems for both paper and electronic records.
- Greeted visitors to the office, answered phone calls, and directed inquiries appropriately.
- Handled confidential documents in a secure manner while ensuring privacy regulations were met.
- Assisted with budget preparation activities by monitoring expenses and tracking costs.
- Provided administrative support to department staff, including scheduling appointments and organizing meetings.
- Managed multiple calendars for multiple managers simultaneously; scheduled appointments accordingly.
- Performed data entry tasks in an accurate and timely manner.
- Monitored inventory levels of office supplies and ordered replenishments when necessary.
- Responded promptly to customer inquiries regarding product features or services offered.
- Prepared correspondence, memos, presentations, spreadsheets, databases. using MS Office programs.
- Processed incoming mail on a daily basis; sorted mail into appropriate categories for distribution or filing purposes.
- Compiled data from various sources to create detailed reports for management.
- Monitored inventory levels of office supplies ensuring adequate stock is available at all times.
- Provided assistance with onboarding new employees; ensured that all paperwork was completed properly and filed accurately.
- Coordinated events such as conferences, workshops, seminars.
- Produced and distributed memos, newsletters, and other forms of communication.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Coordinated employee recruitment, performance evaluation and termination activities.
- Created and revised systems and procedures by analyzing operating practices, recordkeeping systems, office layout, and budgetary requirements.
- Arranged domestic and international travel, hotel, and transportation needs for staff.
- Checked stock to determine inventory levels and maintain office supply products.
- Organized training, client meetings, team meetings and events.
- Answered and routed telephone calls and took messages.
- Provided top quality control, eliminating downtime to maximize revenue.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Handled incoming calls and directed callers to appropriate department or employee.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Responded to customer issues to provide immediate resolution and improve retention.
- Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
File Clerk
San Carlos Apache Detention Center
San Carlos , Arizona
2006.03 - 2007.02
- Prepared labels for new files and folders as needed.
- Handled confidential material with discretion in accordance with company regulations.
- Updated file indexes regularly to reflect changes in content or location of materials.
- Organized and filed documents according to established procedures.
- Created new files when necessary following established protocols.
- Resolved discrepancies between physical files and digital databases.
- Verified accuracy of filing information prior to indexing documents into the system.
- Performed data entry tasks related to filing activities.
- Reviewed files to check for complete and accurate information.
- Destroyed outdated and protected information in digital and physical formats.
- Pulled files for staff, management and third-party requests.
Food Server
Apache Gold Casino
San Carlos , Arizona
2001.01 - 2003.08
- Brought food and beverages to the table in a timely manner.
- Promoted additional menu items or specialty drinks through suggestive selling techniques.
- Maintained cleanliness of the dining area throughout shift including wiping down tables, chairs, menus.
- Adhered to all health department standards while preparing food items according to company recipes and specifications.
- Assisted other team members with side work tasks such as restocking condiments and refilling water glasses.
- Accurately calculated checks using POS system; processed payment transactions quickly and efficiently.
- Ensured that all restaurant safety guidelines were followed at all times.
- Communicated effectively with kitchen staff regarding order details, special requests, allergies.
- Attended regular team meetings for updates on new menu items or promotions.
- Greeted guests in a friendly and welcoming manner.
- Followed proper cash handling procedures when accepting payments from customers.
- Provided excellent customer service by anticipating needs, responding promptly to requests, and following up to ensure satisfaction.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Assisted in opening and closing duties, such as cleaning and restocking.
- Served large groups and private parties, coordinating with the kitchen to ensure seamless service.
- Brewed coffee and distributed to guests.
- Took food and beverage orders accurately, ensuring special dietary needs were met.
- Processed transactions using the point of sale (POS) system, handling cash and card payments accurately.
- Delivered food and drinks to tables efficiently, maintaining optimal food temperature and presentation.
- Set up tables and counters to prepare dining and serving areas.
- Monitored inventory to provide needed supplies to servers and bartenders.
Ambulance Driver
American Native Medical Transport
Peridot , Arizona
1999.07 - 2001.03
- Adhered strictly to all safety protocols including seatbelt use and adherence to traffic laws.
- Participated in training sessions related to ambulance operations, first aid techniques.
- Stocked ambulances with necessary supplies such as oxygen tanks, bandages and other medical equipment.
- Assisted paramedics in loading stretchers into the back of an ambulance when required.
- Ensured compliance with local regulations governing ambulance services in the area.
- Communicated effectively with dispatch staff regarding patient pickup requests and arrival times.
- Provided emergency care including CPR, immobilization, oxygen administration, hemorrhage control and splinting.
- Performed basic first aid procedures on patients during transport.
- Maintained organized records of patient information including name, condition, destination.
- Prepared reports detailing response time, type of call received and outcome of incident.
- Checked ambulances for proper functioning of lights, siren and other safety features before each shift.
- Responded promptly to emergency calls by driving safely at high speeds when necessary.
- Assessed patient conditions and determined appropriate medical treatment.
- Transported patients to hospitals or other medical facilities in a timely manner.
- Maintained the cleanliness of ambulance interior, exterior and equipment.
- Collaborated with paramedics to ensure safe transport of patients from scene to hospital or another facility.
- Documented each transport with patient name, mileage and services rendered.
- Sanitized medical equipment and inside of vehicle after each transport to avoid spread of germs.
- Braced and lifted patients onto stretchers in preparation for medical transport.
- Delivered clear communication to dispatch and medical facilities and provided detailed information regarding patient conditions.
- Performed daily inspections of ambulance, documenting damage and issues in reports for professionals.
- Transported patients to and from residences and medical facilities in both emergency and non-emergency situations.
- Adhered to driving protocols and regulations to maximize safe transportation.
- Completed detailed inspections of ambulance and medical equipment before and after shifts.
- Responded to dispatch calls promptly.
- Operated ambulance during emergency and normal conditions to transport patients to hospitals or healthcare facilities.
- Lifted and transported patients from original location to ambulance.
- Replaced supplies and disposable items to maintain inventory after each run.
- Checked vehicle fluid levels before and after each shift, topping off coolant, gasoline, and oil.
- Transferred patients using gurneys, stretchers, backboard and other equipment.
- Prioritized incoming requests for transportation depending upon criticality of patient condition.
Education
GED -
Globe GED
Globe, AZ2007-07
Some College (No Degree) - Business Administration And Management
Eastern Arizona College
San Carlos, AZSkills
- Travel Coordination
- Payroll and benefits administration
- Document Management
- Travel arrangement scheduling
- Office record management
- Time and labor control
- Business Correspondence
- Verbal Communication
- Confidential Document Control
- Scheduling
- Electronic Records Management
- Inventory Management
- Mail Management
- Sensitive material handling
- Business Administration
- Records Management
- Data Entry
- Office Administration
- Correspondence Writing
- Clerical Support
- Account Investigation
- Multitasking
- Team Collaboration
- Scheduling and calendar management
- Payroll and budgeting
- Transporting files
- Memo preparation
- Decision-Making
- Event Planning
- Transcription and dictation
- Writing reports
Affiliations
- Cleaning
- Cooking
- Sewing
- Walking
References
References available upon request.
Timeline
Administrative Specialist
American Native Medical Transport
2014.03 - Current
File Clerk
San Carlos Apache Detention Center
2006.03 - 2007.02
Food Server
Apache Gold Casino
2001.01 - 2003.08
Ambulance Driver
American Native Medical Transport
1999.07 - 2001.03
GED -
Globe GED
Some College (No Degree) - Business Administration And Management
Eastern Arizona College
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