RENEE D. JACKSON
Parma Heights,OH
Summary
Experienced professional with a proven track record in fast-paced environments. Known for meticulous problem-solving skills and commitment to fostering a positive workplace culture. Adaptable team player excelling at collaborating with colleagues to achieve common goals. Detail-oriented approach ensures accurate and efficient task completion.
Overview
13
13
years of professional experience
Work History
Social Worker 3
Cuyahoga County DCFS
11.2022 - Current
- Responsible for the investigation of sex abuse allegations called into the 696-KIDS hotline.
- Additional responsibilities included completing safety and/or family assessments. Developing safety plans and custody filings if needed.
- After conducting in-depth interviews, responsible for working directly with families to develop case plans. Case plans include referrals for the following: community resources, mental health treatment, psychological evaluations, drug and alcohol treatment, domestic violence and anger management courses, and other community services agencies.
- Completed case reviews to update progress of case plan.
- Made court appearances and prepared documentation regarding reunification or custody of children.
Business Office Manager
Landerbrook Transitional Care
06.2022 - 12.2022
- Responsible for the updating and maintaining system for residents.
- Daily, weekly, and monthly financial, census, and medical reports for business office.
- Responsible for clearing over $400K in aging debt.
- Assist residents with Medicaid applications.
- Responsible for deposits made to the facility by residents and outside vendors.
- Responsible for reviewing monthly MITS reports, establishing and maintaining QIT accounts.
- RFMS accounts maintenance for the residence.
- Responsible for coding and inputting monthly ancillary invoice.
- Responsible for creating and maintaining cash logs, manual check logs, RFMS deposits and withdrawals.
- Responsible for monitoring and preparing refunds, bad debt write offs, and collection accounts.
- Completed bank transactions, wrote checks for facility, and maintained records for home office.
- Obtained insurance verifications, level of care, and PASSR screenings.
- Assisted home office with verifying Medicare and Medicaid claims.
- Responsible for monthly Medicaid, Mycare and Hospice billings. Along with collecting private pay and resident resource payments.
Business Office Manager
Avenue at Macedonia
02.2020 - 06.2022
- Responsible for daily utilization report.
- Served as Admissions Coordinator during vacancy. Verified insurance, followed up with insurance companies, obtained verifications and authorizations.
Business Office Manager
Stratford Commons
04.2019 - 12.2019
- Responsible for daily utilization report.
- Served as Admissions Coordinator during vacancy. Verified insurance, followed up with insurance companies, obtained verifications and authorizations.
EFS Specialist/Medicaid Liaison
Cuyahoga County JFS
08.2017 - 04.2019
- Responsible for daily maintenance of cash, food and medical assistance cases.
- Daily maintenance of cases to ensure that local, state, and federal regulations are being followed.
- Responsible for daily contact with families to update or resolve case issues.
- Responsible for completing intake, interim, and redetermination appointments.
- Assisted residents and co-workers with completing Medicaid process.
Senior Claims Adjuster
Progressive Insurance
10.2016 - 08.2017
- Responsible for assisting customers in all states with claims.
- Investigate accident and coverage issues.
Senior Service Coordinator
Millennia Housing
04.2016 - 08.2016
- Responsible for assisting residents of 240 unit community housing population.
- Develop, manage, and promote programs that will enhance the quality of life and increase cognitive stimulation.
- Crisis Management, HUD reporting, and Case Management.
- Coordinate special programming for residents to improve health, wellness, and general education.
Case Manager
Oriana House
03.2012 - 09.2012
- After completion of Ohio Risk Assessment worked with clients to develop an individual program plan (IPP) that would assist them with successful reentry into society.
- Developed IPP that included addressing the following needs: criminal history, education, employment, finances, family/peer association, accommodation, alcohol/drug history, emotional/personal state, and attitude/orientation.
- Referred clients to appropriate community resources and or agency programs based on their IPP.
- Monitored IPP compliance and evaluated overall progress as well as goal achievements.
- Prepared and maintained confidential, organized, accurate, and updated case files for each assigned client(s).
Education
Masters of Science - Criminal Justice
Tiffin University
Tiffin, OH01.2012
Bachelors of Arts, Bachelors of Science - Sociology, Criminology
Cleveland State University
Cleveland, OH01.2010
Skills
- Compassionate
- Case management
- Client advocacy
- Conflict resolution
- Attention to detail
- Court hearings
- Service planning
- Child welfare expertise
- Social services
Timeline
Social Worker 3
Cuyahoga County DCFS
11.2022 - Current
Business Office Manager
Landerbrook Transitional Care
06.2022 - 12.2022
Business Office Manager
Avenue at Macedonia
02.2020 - 06.2022
Business Office Manager
Stratford Commons
04.2019 - 12.2019
EFS Specialist/Medicaid Liaison
Cuyahoga County JFS
08.2017 - 04.2019
Senior Claims Adjuster
Progressive Insurance
10.2016 - 08.2017
Senior Service Coordinator
Millennia Housing
04.2016 - 08.2016
Case Manager
Oriana House
03.2012 - 09.2012
Masters of Science - Criminal Justice
Tiffin University
Bachelors of Arts, Bachelors of Science - Sociology, Criminology
Cleveland State University
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