Renee Dunaway
Deatsville
Summary
Dynamic professional with expertise in customer service and administrative support, honed at Walgreens and Rheem Manufacturing Company. Proven ability to enhance customer satisfaction through active listening and efficient transaction processing. Skilled in Microsoft Office Suite and QuickBooks, ensuring accurate record management. Committed to confidentiality and reliability, driving organizational success.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Customer Service Associate Cashier
Walgreens
Millbrook
06.2007 - Current
- Processed customer transactions efficiently at point of sale.
- Assisted customers with product inquiries and recommendations.
- Resolved customer complaints promptly to enhance satisfaction.
- Educated customers on loyalty programs and in-store promotions.
- Delivered exceptional customer service by actively listening to needs.
- Maintained professionalism while addressing complaints in a timely manner.
- Followed company policies for returns, exchanges, and refunds.
- Answered incoming calls from customers seeking assistance or product information.
Administrative Assistant
Rheem Manufacturing Company
Montgomery
07.1992 - 11.2002
- Managed daily administrative tasks to ensure efficient office operations.
- Liaised with executive and senior administrative assistants to address requests from managers.
- Coordinated calendar management and appointment scheduling for executives.
- Handled front desk operations, including greeting visitors and responding to inquiries.
- Processed multi-line phone systems professionally while providing customer service support.
- Performed data entry, filing, and document proofreading to maintain accurate records.
- Utilized Microsoft Office Suite and Google Workspace for document creation and communication.
- Supported bookkeeping tasks using QuickBooks to manage financial records.
Education
Some College (No Degree) -
AUM Technology Center
Montgomery, ALSkills
- Multitasking and organization
- Reliability
- Attention to detail
- Confidentiality
- Customer service support
- Data entry and filing
- Document proofreading
- Microsoft Office Suite proficiency
- Google Workspace expertise
- Calendar management
- Appointment scheduling
- Bookkeeping and QuickBooks
- Office management and organization
- Supply ordering and facility organization
- Organizational skills
- Prioritization techniques
- Typing proficiency
- Computer literacy
- Organized filing systems
- Point of sale operations
- Customer inquiry assistance
- Complaint resolution strategies
- Transaction processing
- Customer relationship management
- Active listening skills
- Team collaboration techniques
- Conflict resolution strategies
- Customer-focused mindset
- Phone etiquette
Certification
- Certified Administrative Professional (CAP)
- Microsoft Office Specialist (MOS)
Timeline
Customer Service Associate Cashier
Walgreens
06.2007 - Current
Administrative Assistant
Rheem Manufacturing Company
07.1992 - 11.2002
Some College (No Degree) -
AUM Technology Center