Renee Espinoza
Menifee,California
Summary
Proven leader with extensive experience in retail management, notably at Things Remembered, where I excelled in recruiting and training teams to enhance customer satisfaction significantly. Expert in retail inventory management and conflict resolution, I've driven success by focusing on store efficiency and team performance.
Overview
16
16
years of professional experience
Work History
Assistant Manager
Famous Footwear
Murrieta, CA
03.2022 - Current
- Manage the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervise a team of employees and provides ongoing training to ensure high levels of customer satisfaction.
- Oversees daily cash handling procedures, reconciling discrepancies as necessary.
- Assist in recruiting efforts by interviewing candidates for open positions in the store.
- Complete frequent walk-throughs and direct team members to correct issues impacting store appearance.
- Handle scheduling for store shifts to achieve adequate staffing.
Store Training Manager
Things Remembered
05.2009 - Current
- Delivered excellent customer service by greeting and assisting each customer
- Stocked and restocked inventory when shipments were received
- Completed a series of training sessions to advance from Store Manager to Training Store Manager
- Completed weekly schedules according to payroll policies
- Trained new managers on store procedures and policies
- Trained staff to deliver outstanding customer service
- Worked closely with the district manager to formulate and build the store brand
Assistant Store Manager
Lane Bryant
Menifee, CA
10.2019 - 03.2022
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Maintained inventory by checking merchandise to determine levels.
Education
High School Diploma - General Education
Rancho Alamitos High School
06.1993
Skills
- Retail Inventory Management
- Accurate Cash Handling
- Store Opening/Closing Procedures
- Recruiting/Interviewing
- Outstanding Communication Skills
- Exceptional Leader
- Conflict Resolution Skills
- Team Oriented
Accomplishments
- As a training Store Manager, I successfully trained and coached 10 store managers.
- My Things Remembered Store was in the top 30 out of 600 stores.
- My shrink numbers have been consistently low.
Timeline
Assistant Manager
Famous Footwear
03.2022 - Current
Assistant Store Manager
Lane Bryant
10.2019 - 03.2022
Store Training Manager
Things Remembered
05.2009 - Current
High School Diploma - General Education
Rancho Alamitos High School
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