RENEE ESPINOZA
Downey,CA
Overview
11
11
years of professional experience
Work History
Head of Recruitment
Jase Enterprise
Burbank, CA
03.2023 - Current
- Led a team of recruiters responsible for sourcing and booking potential sales representatives to join the company.
- Conducted 10-15 preliminary interviews daily, evaluating candidate fit and potential for success.
- Monitored booking calls and coached team members on pitch delivery, emphasizing tonality, engagement, and client interaction.
- Tracked team performance on booking and retention metrics, analyzed funnel data, and identified areas for improvement.
- Achieved 100% retention for second-round interviews for two consecutive weeks in Q3; maintained a consistent average 70% retention rate.
- Managed full-cycle hiring processes, including creating contractor agreements and onboarding new hires.
- Oversaw the company's Indeed account, including posting job listings, optimizing job descriptions for visibility, responding to candidate applications, and maintaining organized recruitment pipelines.
Customer Support Supervisor
Crorama
Brea, CA
08.2018 - 03.2023
- Led and trained a team of customer service representatives on product knowledge, phone etiquette, and client communication.
- Handled high-volume customer interactions via phone, email, and chat while maintaining quality and accuracy.
- Provided technical support for product installations and troubleshooting for online purchases.
- Demonstrated expert product knowledge to resolve issues efficiently and identify upselling opportunities.
- Reviewed team calls, monitored client satisfaction, and coached staff for continuous performance improvement.
Assistant Manager
Sunglass Hut
Downey, CA
03.2015 - 08.2018
- Analyzed company reports to evaluate sales performance, gross profit, and inventory activity, driving data-informed business decisions.
- Created and managed staff schedules, delegated tasks, and ensured smooth day-to-day operations.
- Recruited, trained, and developed team members to meet business objectives and maintain high service standards.
- Oversaw merchandising and inventory replenishment in alignment with company layouts and seasonal trends.
- Engaged customers through active listening to identify needs, provide tailored solutions, and maximize satisfaction.
- Resolved customer complaints, processed refunds and returns, and upheld a positive brand experience.
Education
Associate of Arts - Graphic Design
Rio Hondo College
Whittier, CASkills
- Team collaboration
- Data analysis
- Creative problem solving
- Recruitment strategies
- Job posting optimization
- Candidate sourcing
- Performance metrics analysis
- Talent acquisition strategies
- Retention management
- Leadership development
- Coaching and mentoring
Accomplishments
Recruiter of the Year – Recognized as Top Performing Recruiter for consistently exceeding hiring and retention goals.
Timeline
Head of Recruitment
Jase Enterprise
03.2023 - Current
Customer Support Supervisor
Crorama
08.2018 - 03.2023
Assistant Manager
Sunglass Hut
03.2015 - 08.2018
Associate of Arts - Graphic Design
Rio Hondo College