Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic

Renee Evans

Collingswood,NJ

Summary

Keyholder with extensive experience in management responsibilities, specializing in training and store operations. Proven track record in efficiently opening and closing stores while maintaining precise money handling. Recognized for reliability, attention to detail, and exceptional guest service skills. Strong ability to foster positive relationships with guests and coworkers through effective communication and problem-solving.

Overview

9
9
years of professional experience

Work History

Front Desk Receptionist

Cardiovascular Associates Of The Delaware Valley
Woodbury, NJ
04.2023 - Current
  • Delivered exceptional customer service by promptly addressing inquiries via phone and email.
  • Managed multi-line telephone system, directing incoming calls to appropriate personnel.
  • Processed customer payments through various methods, including credit cards and checks.
  • Tracked office supplies inventory, placing orders and monitoring deliveries as needed.
  • Verified identification documents for new customers in compliance with company policies.
  • Assisted management with preparation of reports, presentations, and other documentation.
  • Maintained organized reception area, ensuring timely attention to all guests.
  • Handled sensitive information confidentially while resolving customer complaints efficiently.

Key Holder Supervisor

Bath and Body Works, Limited Brands
Deptford, NJ
10.2020 - Current
  • Operated cash register.
  • Maintained store and maintained appearance.
  • Set up visually appealing promotional displays.
  • Delegated tasks appropriate to individual employees to provide development opportunities.
  • Addressed employee issues and conflicts to provide input, feedback and coaching.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Recommended improvements to store procedures.
  • Sold to customers on a personal level to uncover what the customer needed.

Office Manager

Launch Trampoline Park
Deptford, NJ
11.2017 - 03.2020
  • Oversaw receiving and organizing correspondence, answering and forwarding calls, and creating business letters and records.
  • Managed office inventory and placed new supply orders.
  • Managed office budget to handle inventory, postage and vendor services.
  • Scheduled birthday parties and upselling the party packages.
  • Conducted staff performance evaluations to monitor progress and individual skills.

Hostess

Bonefish Grill
Deptford, NJ
07.2019 - 12.2019
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Answered telephone to provide dining information and take reservations.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Developed long-term relationships with customers to increase opportunities for repeat business.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.

Cashier

Auntie Anne's Pretzels
Deptford, NJ
07.2016 - 08.2017
  • Collected payments and provided accurate change.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Helped customers find specific products, answered questions and offered product advice.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Wrapped items and carefully bagged purchases to prevent merchandise breakage.
  • Reported pricing discrepancies to supervisor.

Education

High School Diploma -

West Deptford High School
West Deptford, NJ
06.2018

Some College (No Degree) -

Rowan College At Gloucester County
Sewell, NJ

Skills

  • Financial Forecasting
  • Flexible Work Schedule
  • Cash Handling and Reconciliation
  • Implementing Pricing Strategies
  • Customer Service Management
  • Handling Complaints and Inquiries
  • Staff Coaching and Training
  • Computer Proficiency
  • Health and Safety Procedures
  • Sales Leadership
  • Decision Making
  • Inventory Management
  • Microsoft Office
  • Handling Complaints
  • Merchandise Quality Assurance
  • Financial Recordkeeping
  • Delegation and Supervision
  • Scheduling and Time-Tracking
  • Retail Operations
  • Analyzing Profitability
  • Quality Assurance
  • Good Communication Skills
  • Results-Oriented Mindset
  • Employee Training
  • Clean and Professional
  • Money Transfer Systems
  • Team Leadership Experience
  • Needs Assessment
  • Willingness to Learn
  • Retail Security
  • Adaptable to Changing Demands

Accomplishments

  • Recognized as top sales performer the year od 2020.
  • Selected to train junior associate in procedures, customer service and sales techniques.
  • Developed relationships with 15 new clients and typically exceeded sales goals by 3%.
  • Consistently maintained high customer satisfaction ratings.
  • Promoted from Associate to Key Holder , in less than 12-months.

Additional Information

  • I am a very dependable employee who is manageable and always ready to learn. Through difficult and high stress situations I find a way to get through it with a smile. Through the chaos I still find a way to be able to find my calm and help the customer to my best ability and find a way to the most efficient way to remedy the situation. I am a quick learner and really take pride in everything I do. I want to be the best at what I do and learn everything above and beyond to make sure I am being the best version of myself that I can be. I am very personable and try to make everyone feel comfortable when speaking to me wether it is a customer or one of my staff members.

Timeline

Front Desk Receptionist

Cardiovascular Associates Of The Delaware Valley
04.2023 - Current

Key Holder Supervisor

Bath and Body Works, Limited Brands
10.2020 - Current

Hostess

Bonefish Grill
07.2019 - 12.2019

Office Manager

Launch Trampoline Park
11.2017 - 03.2020

Cashier

Auntie Anne's Pretzels
07.2016 - 08.2017

High School Diploma -

West Deptford High School

Some College (No Degree) -

Rowan College At Gloucester County

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