Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Renee Fierros-Gonzales

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Experience in retail and hospitality work. Customer service skills dealing with adults and children. Experienced in Word and Outlook. Trained in medical terminology and HIPAA guidelines, Athena and Clearwave EMR systems.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Secretary II / Case Work Aide

City of Phoenix Human Services - Senior Programs Division
02.2024 - Current
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Managed filing system, entered data and completed other clerical tasks.
  • Contributed to a positive atmosphere by creating friendly interactions between members and staff.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
  • Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
  • Oversaw inventory of office supplies, ensuring availability and cost-efficiency.

Secretary II ( Streets Division)

All About People / City Of Phoenix Contractor
10.2023 - 02.2024
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Maintained daily report documents, memos and invoices.
  • Maintained office supplies inventory by checking stock and ordering new supplies.

Sales Floor Lead

Williams-Sonoma
08.2023 - 10.2023
  • Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.
  • Developed strong and lasting rapport to improve customer service and retain valued clients.
  • Assisted customers with their kitchen needs through carefully curated questions.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Oversaw daily sales floor operations, ensuring adherence to company standards and policies.

Floor Lead/ Sales Associate/Pastry Chef Instructor

Sur La Table
08.2022 - 05.2023
  • I teach assigned classes as needed and I am a sales associate in direct contact with customers daily
  • Point of sale and cash handling experience along with customer service
  • I also open and close store and coach and counsel associates with daily sales goals and expectations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Used in-store system to locate inventory and place special orders for customers.
  • Recommended complementary purchases to customers, increasing revenue.
  • Recommended accessories and complementary purchases to boost revenue.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Communication with customers professionally and proactively to provide product information and advice.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Receptionist/ Screener

Banner Thunderbird Medical Center
08.2021 - 03.2022
  • Greet all visitors, patients and vendors that enter the facility
  • Escort vendors, visitors, and patients to their respective locations in the hospital
  • Accept and deliver packages to all floors and departments within the hospital
  • Practice excellent customer service skills for all visitors especially during difficult situations like end of life or trauma incidents.
  • Interacted with public to give directions, explain rules, and regulations and respond to inquiries.

Health Unit Coordinator

Phoenix Children’s Hospital
04.2021 - 05.2021
  • Receive new patients on the floor and show them to their rooms
  • Create a hard copy chart for every patient on the floor
  • Input and update information into the various computer programs for the benefit of nurses and physician staff
  • Point of contact for parents/guardians coming onto the floor for any needs that may arise.
  • Communicated with patients, ensuring that medical information was kept private.
  • Provided concierge service to assist patients and families and direct them to available resources.
  • Assisted with processing patient admissions, transfers and discharges.

Pastry Chef

Barrio Cafe Gran Reserva/ Barrio Cafe
05.2016 - 06.2020
  • Created seasonal dessert menus for the restaurants using classical techniques
  • Worked with world- renowned Chef and achieved James Beard nominations from 2017
  • Followed food safety standards when handling ingredients.
  • Developed and implemented cost-saving strategies for production of cakes, pastries and desserts.
  • Produced allergy-friendly gluten-, dairy- and egg-free variations of classic recipes.

Chef Instructor

Fry’s Food Stores
08.2016 - 02.2017
  • Created menus and curriculum for classes to be taught in the program
  • Engaged with customers coming into our store to encourage their participation in the classes,
  • Taught classes for adults and children.

Culinary Lead/Chef Instructor/ Sales Associate

Sur La Table
11.2014 - 07.2016
  • Met or exceeded sales goals on a daily or weekly basis to ensure store success
  • Coached and counseled kitchen associates to SLT standard operation procedures
  • Booked private events, returned emails and voicemails to facilitate future business.

Education

Medical - Medical Administrative Assistant

Maricopa Corporate College/ Rio Salado Community College
Phoenix, AZ
12.2020

Certification - Pharmacy Technician

Maricopa Community Colleges - Phoenix College
Phoenix, AZ
04.2008

Associate of Arts - Culinary Arts And Restaurant Management

Scottsdale Culinary Institute
Scottsdale, AZ
09.1993

Skills

  • Cash Handling
  • Guest Experiences
  • Front Desk Operations
  • HIPAA Guidelines
  • Online Systems
  • Overseeing Front Desk

Certification

Medical Administrative Assistant, national certification, 12/2020 ServSafe Food handlers, state certification 11/2019

Timeline

Secretary II / Case Work Aide

City of Phoenix Human Services - Senior Programs Division
02.2024 - Current

Secretary II ( Streets Division)

All About People / City Of Phoenix Contractor
10.2023 - 02.2024

Sales Floor Lead

Williams-Sonoma
08.2023 - 10.2023

Floor Lead/ Sales Associate/Pastry Chef Instructor

Sur La Table
08.2022 - 05.2023

Receptionist/ Screener

Banner Thunderbird Medical Center
08.2021 - 03.2022

Health Unit Coordinator

Phoenix Children’s Hospital
04.2021 - 05.2021

Chef Instructor

Fry’s Food Stores
08.2016 - 02.2017

Pastry Chef

Barrio Cafe Gran Reserva/ Barrio Cafe
05.2016 - 06.2020

Culinary Lead/Chef Instructor/ Sales Associate

Sur La Table
11.2014 - 07.2016

Medical - Medical Administrative Assistant

Maricopa Corporate College/ Rio Salado Community College

Certification - Pharmacy Technician

Maricopa Community Colleges - Phoenix College

Associate of Arts - Culinary Arts And Restaurant Management

Scottsdale Culinary Institute