Renee Fine
Morganville,NJ
Summary
Enthusiastic and motivated individual with strong work ethic and working independently. Strong organizational and team collaboration skills with experience in improving processes.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
Walgreens
12.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer calls and emails to answer questions about products and services.
- Developed and actualized customer service initiatives to decrease wait times.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Sought ways to improve processes and services provided.
Hostess
Anthony's Coal Fired Pizza
09.2021 - 07.2022
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
Education
Bachelor of Science - Speech Pathology
Kean University
Union, NJ05.2027
High School Diploma -
Marlboro High School
Marlboro, NJ06.2023
No Degree -
Brookdale Community College
Lincroft, NJ05.2023
Skills
- Communication
- Organization
- Team Collaboration
- Customer Support
- Appointment Scheduling
- Quality Assurance
- Guest Services
- Problem Resolution
Languages
English
Native or Bilingual
Russian
Native or Bilingual
Additional Information
Fineren@Kean.edu
Timeline
Customer Service Associate
Walgreens
12.2022 - Current
Hostess
Anthony's Coal Fired Pizza
09.2021 - 07.2022
Bachelor of Science - Speech Pathology
Kean University
High School Diploma -
Marlboro High School
No Degree -
Brookdale Community College