Summary
Overview
Work History
Education
Skills
Exercise and working out
Timeline
Generic

Renee Flemings

Grand Rapids,MI

Summary

Dedicated healthcare professional adept at coordinating training, paperwork and specific community-based resources. Exceptional communication and planning abilities with an organized and thorough nature. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

23
23
years of professional experience

Work History

Administrative Liason

TPI Medical
09.2018 - Current
  • Developed long-lasting partnerships with local leaders, management team and peers with active engagement, exemplary communication and consistent issue resolution.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Strengthened communication skills through regular interactions with others.
  • Organized and detail-oriented with a strong work ethic.

Customer Service Representative

Skytron
05.2015 - 09.2018
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Provided primary customer support to internal and external customers.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded proactively and positively to rapid change.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Trained new personnel regarding company operations, policies and services.
  • Sought ways to improve processes and services provided.
  • Promoted available products and services to customers during service, account management, and order calls.
  • Managed timely and effective replacement of damaged or missing products.
  • Cross-trained and provided backup support for organizational leadership.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.

Area Manager

AT&T
01.2005 - 11.2011
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
  • Transformed underperforming teams into productive, profitable teams.
  • Resolved conflicts promptly to promote positive environment for customers.
  • Brought in exceptional candidates to boost team productivity and operational efficiency.
  • Directed workforce planning, customer retention and customer service management for multiple locations.
  • Oversaw budget planning, strategy development, community outreach for organization.
  • Supervised 14 location managers and managed 76 field assets, maintaining contractual, compliance and reporting requirements for all areas and assets.
  • Drove revenues and team morale by developing and deploying sales contests.
  • Improved process efficiency by implementing new cart retrieval process and correcting poor work habits.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Built positive and productive relationships with store and field leadership.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
  • Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
  • Supervised 17 locations to enforce high-quality standards of operation.
  • Coordinated with other district managers to actualize performance improvement strategies.
  • Modeled best practices for sales and customer service.
  • Generated financial and operational reports to assist management with business strategy.
  • Held meetings with director to identify techniques to overcome sales obstacles.
  • Modeled strong negotiation skills to help team members close tough deals with lucrative clients.
  • Established territory boundaries and distribution routes to maximize service quality.
  • Built relationships with customers and community to establish long-term business growth.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Implemented systems and procedures to increase sales.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
  • Facilitated business by implementing practical networking techniques.
  • Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

Area Manager

Ameritech
01.2001 - 12.2005
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
  • Transformed underperforming teams into productive, profitable teams.
  • Resolved conflicts promptly to promote positive environment for customers.
  • Brought in exceptional candidates to boost team productivity and operational efficiency.

Education

Associate of Arts - Business Administration And Management

Davenport University
Grand Rapids, MI
09.2025

Skills

  • Recordkeeping
  • Bookkeeping
  • Report Preparation
  • Customer Service

Exercise and working out

Joined the Kroc Center in 2023 after life changing event. After consistently attending various classes and work out sessions, now have 45 minute routine that is helping me reach another level with physical fitness. With that said, there is still a lot to learn and would like to expand my exercise routine to include weight training.

Timeline

Administrative Liason

TPI Medical
09.2018 - Current

Customer Service Representative

Skytron
05.2015 - 09.2018

Area Manager

AT&T
01.2005 - 11.2011

Area Manager

Ameritech
01.2001 - 12.2005

Associate of Arts - Business Administration And Management

Davenport University

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Renee Flemings