Renee Flores
Corpus Christi
Summary
Experienced leader with strong focus on team collaboration and delivering results. Adept at managing operations, driving process improvements, and fostering positive work environment. Known for adaptability and reliability in meeting changing needs. Skilled in strategic planning, staff development, and performance management.
Overview
26
26
years of professional experience
Work History
Department Manager
Dillards Department Store
04.2025 - Current
- Developed standard operating procedures to ensure consistency in departmental tasks.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
Store Manager
Forever21
08.2018 - 04.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Contributed to promotional displays, enhancing customer engagement and driving sales interest.
- Managed inventory control, cash control, and store opening and closing procedures.
- Collaborated with team to implement visual merchandising standards for optimal presentation.
- Participated in training sessions to enhance product knowledge and sales techniques.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Approved regular payroll submissions for employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Store Manager
H&M Hennes & Mauritz
11.2016 - 08.2018
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Assisted with hiring, training and mentoring new staff members.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed inventory control, cash control, and store opening and closing procedures.
- Supported team members in maintaining a clean and organized sales floor environment.
- Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
Store Manager
Vans
06.2015 - 11.2016
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Supported team members in maintaining a clean and organized sales floor environment.
Store Manager
Forever 21
04.2007 - 06.2015
- Assisted in daily store operations, ensuring efficient service and customer satisfaction.
- Engaged with customers to address inquiries and resolve issues effectively.
- Learned inventory management systems to track stock levels and product availability.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Store Manager
New York & Company
01.2003 - 04.2007
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
- Recruited, hired, and trained
- Assisted in daily store operations, ensuring efficient service and customer satisfaction
Assistant Manager -Store Manager
Gadzooks
03.1999 - 01.2003
- Led team in achieving operational efficiency through streamlined processes and improved communication.
- Mentored employees, fostering skill development and enhancing team productivity.
- Completed point of sale opening and closing procedures.
- Developed training programs to enhance employee knowledge and adherence to best practices.
Education
High School
WB RAY
Corpus Christi, TX05-1994
Skills
- Customer service
- Staff management
- Team leadership
- Team supervision
- Problem-solving
- Training and mentoring
- Customer engagement
- Safety and security
- Goals and performance
- Retail management
- Work planning and organization
- Staff development
- Loss prevention
- Sales reporting
- Employee scheduling
Timeline
Department Manager
Dillards Department Store
04.2025 - Current
Store Manager
Forever21
08.2018 - 04.2025
Store Manager
H&M Hennes & Mauritz
11.2016 - 08.2018
Store Manager
Vans
06.2015 - 11.2016
Store Manager
Forever 21
04.2007 - 06.2015
Store Manager
New York & Company
01.2003 - 04.2007
Assistant Manager -Store Manager
Gadzooks
03.1999 - 01.2003
High School
WB RAY
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