Renee Florkowski

• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling
• Provided exceptional customer service, addressing patient inquiries and concerns with empathy and professionalism.
• Maintained compliance with HIPAA regulations, ensuring the confidentiality of patients.
• Scheduled appointments for new and existing patients using electronic health records system.
• Maintained organization of incoming referrals by entering them into the electronic health records system.
• Completed patient paperwork and maintained accurate records.

• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling
• Gathered forms and copied insurance cards to collect patient information for billing and insurance filing
• Managed office bookkeeping with insurance billing and patient payments
• Organized and maintained patient chart filing system to promote quick data finding for staff
• Adhered to strict HIPAA guidelines to protect patient privacy.

Personal Training Director, June 2022 to January of 2024

• Hired and recruited new team members to expand offerings and meet customer demands.
• Checked all gym equipment for proper use and functions, minimizing accidents or malfunctions
• Organized special events such as seminars and workshops related to health and fitness topics.
• Led, instructed and motivated individuals during cardiovascular exercise, strength training and stretching activities.
• Consistently surpassed revenue targets through the implementation of innovative service offerings for personalized training.

Personal Trainer, November 2021 to June 2022

• Motivated participants through one-on-one instruction and positive feedback. Developed and implemented fitness assessment system to evaluate progress of participants.
• Completed body composition tests, identified optimal fitness strategies and developed meal plans to maximize training success
• Developed and implemented creative exercise programs to keep clients engaged and motivated
• Assisted individuals in setting achievable fitness goals, monitoring progress for success
• Maintained up-to-date knowledge of fitness training methods to inform approach

General Manager, February 2021 to November 2021

• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Managed P&L to decrease discrepancies and retain timely and under-budget project completion.
• Managed KPI to identify key areas to improve on monthly, bringing club to number two in district.
• Traveled to other clubs to assist in training new management and employees.

Assistant Manager, June 2020 to February 2021

• Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly
• Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
• Assisted in recruiting, hiring and training of team members
• Mentored and motivated team members to achieve challenging business goals.

Shift Lead, January 2020 to June 2020

• Helped management meet standards of service and quality in daily operations.
• Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
• Enforced company policies and regulations with employees.

Front Desk, November 2019 to January 2020,

• Manage front desk, including greeting members, and responding to telephone and in-person requests for information on gym amenities
• Completed cash and credit card transactions accurately using POS software.
• Keyholder.

Marketing Assistant Gold's Gym, March 2018 to September 2019

• Created engaging content for Facebook, and Instagram.
• Utilized Adobe Photoshop and Illustrator to design and create informational flyers and advertisements.
• Maximized advertising efforts by developing content for media relations, corporate communications, and social media posts.
• Identified appropriate marketing channels and target customers for campaigns

Personal Trainer, September 2016 to September 2019

• Motivated participants through one-on-one instruction and positive feedback.
• Developed and implemented fitness assessment system to evaluate progress of participants.
• Assisted individuals in setting achievable fitness goals, monitoring progress for success.
• Trained clients during strength training, cardio vascular exercise, and stretching.
• Maintained up-to-date knowledge of fitness training methods to inform approach.

Front Desk/Shake Bar, May 2015 to September 2019

• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
• Answered multi-line phone system and transferred callers to appropriate department or staff member
• Perform general administrative duties including appointment scheduling for personal training and membership
• Enforced rules and held customers accountable for not following gym regulations.

• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
• Selected correct products based on customer needs, product specifications and applicable regulations
• Monitored service after sale and implemented quick and effective problem resolutions
• Prepared merchandise for sales floor by pricing or tagging.