Summary
Overview
Work History
Education
Skills
Timeline
Generic

RENEE FOREST

ROSHARON

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

14
14
years of professional experience

Work History

DIGITAL DEPOSIT SERVICES

Texas Dow Employee Credit Union
03.2024 - Current
  • Responds to online requests from member and non-members to open new memberships and new deposit products.
  • Proven ability to learn quickly and adapt to new situations.
  • Makes outbound calls to members and non-members regarding information needed to complete the membership, new deposit requests and/or account maintenance.
  • Researches problems through use of various systems and data resources to solve issues and answer member inquiries accurately and quickly.
  • Consistently strive to provide one call resolution.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.

RETAIL BANKER III

WOODFOREST NATIONAL BANK
04.2019 - Current
  • Engaged customers in needs-based conversations to identify opportunities and address banking plans and credit needs.
  • Offered clients advice and guidance on digital and self-serve options to make banking easy, simple and fast.
  • Enhance customer experience and reputation of bank by warmly and sincerely greeting, engaging, and developing relationships with customers, community members, and retail partners
  • Reply to customer queries and complaints by telephone and in person or refer to appropriate internal resource with ownership until final resolution.
  • Perform branch teller duties such as making loan payments, cash drawer and vault balancing, ordering and receiving cash, maintains and service automated teller machines.
  • Identified, marketed and recommended bank products and services to achieve individual account goals by 5-10%.

ASSISTANT MANAGER

FAMOUS FOOTWEAR, CALERES
06.2014 - 04.2019
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Increased sales by 15% over goal.

STORE CO-MANAGER

TALBOTS, INC
10.2011 - 02.2014
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Increased sales by 25% over goal.

Education

High School Diploma -

Forest Brook High
05.1985

Skills

  • Friendly, positive attitude
  • Ability to build rapport with all members
  • Ability to defuse high-tension situations confidently, effectively and professionally
  • Desire to help people
  • Builds collaborative and productive relationships across the organization
  • Flexible and adaptable
  • Self motivated and self managed
  • Maintains acceptable performance levels with regards to phone and processing established metrics including time utilization and quality of work

Timeline

DIGITAL DEPOSIT SERVICES

Texas Dow Employee Credit Union
03.2024 - Current

RETAIL BANKER III

WOODFOREST NATIONAL BANK
04.2019 - Current

ASSISTANT MANAGER

FAMOUS FOOTWEAR, CALERES
06.2014 - 04.2019

STORE CO-MANAGER

TALBOTS, INC
10.2011 - 02.2014

High School Diploma -

Forest Brook High

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