Renée M. Formicola
Rochester
Summary
Motivated, results-driven strategist with a proven track record in building business strategy, operations, and enablement from scratch for leading global engagement, strategic deployment, and enablement platform operations. Passionate about building culture and high-performing teams, scaling solutions, and leading initiatives that transform. Adept at leveraging data-driven insights to align operational models with business objectives while fostering collaboration across diverse, global teams. Skilled in implementing robust governance standards and delivering consistent quality and experiences that propel organizational transformation. Able to seamlessly manage complex deployments at a rapid pace.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Head of Center of Excellence (CoE) and Platform Strategy
Ford Motor Company
06.2023 - Current
- Strategy & Leadership
- Built the 4 CoE business lines from scratch in a fast-paced, evolving environment aligning operations with enablement best practices for global market enablement teams’ strategic use of the enablement platform capabilities.
- 1. Global Strategy, Operations, and Governance
- 2. Enablement Practitioner and Platform Admin Certification Programs
- 3. Compliance and Auditing
- 4. Enablement Analytics
- Wrote from scratch the strategic plan, policy, procedures, and governance documents for efficient operations of the 4 CoE business lines.
- Created a comprehensive presentation on the 4 CoE business lines and strategic global operations for executive leadership and global stakeholders.
- Hired and onboarded 4 direct reports to their roles, each managing one of the 4 CoE business lines.
- Led, evolved, and executed a global, customer-centric, sales enablement platform strategy, translating platform capabilities into a scalable solution aligned with business objectives and minimizing end user impact.
- 5. Consulted with cross-functional business teams to guide them through discovery, addressing complex business problems, and completing requirements gathering.
- 6. Developed one migration and implementation plan as a template for use with all global markets.
- 7. Enabled direct reports to lead global markets through the complexities of implementation while enabling admins to independently manage the platform post launch.
- 8. Oversee all content migrations and 4 full legacy system migrations to the new enablement platform.
- 9. Manage resource and capacity planning for all vendor professional services, technical services, and instructional design services.
- Continued collaboration post launch with global markets, Legal, Product, Engineering, Sales, Professional Services, and Support to prioritize enhancements that streamline the end user experience and drive transformational outcomes.
- Provide support to global markets with creating strategic roll out plans for additional platform capabilities beyond lift and shift migration work to execute seamless change management across end user audiences.
- Drive the adoption of enablement models designed around intuitive end user experiences, maintaining consistent quality and alignment with global strategy and standards.
- Champion the customer lens by capturing top performer data and influencing future-state programming that enables top performance and productivity to transform customer experience throughout the customer journey.
- Collaborate with global markets to prioritize platform enhancements and achieve measurable improvements in operational efficiency.
- Drive adoption and engagement models, ensuring consistent quality, end user experience, and compliance with strategy and standards.
- Serve as a transformation agent by bridging disparate viewpoints to reach consensus and galvanize commitment among stakeholders.
- Maintain effective relationships with strategic thought partners, including the platform vendor, fostering continuous innovation.
- Operations & Delivery
- Oversee platform operations by auditing, coordinating testing protocols, quality assurance, and global platform updates with a focus on reducing friction for platform management teams.
- Define and maintain feature roadmaps and delivery plans that align technical requirements with the global strategy and other business objectives.
- Deploy and evolve platform enablement assets including admin playbooks, program development checklists, amin platform enablement programing, and support processes that promote clarity and simplicity for administrators.
- Collaborate with Legal, IT, Finance, and other enterprise partners to manage risk while ensuring customer-facing transitions are smooth and aligned with expectations.
- Capture feedback loops from internal and external stakeholders to continuously refine processes and enhance program design.
- Technical & Analytical
- Led requirements gathering and system discovery efforts, translating technical insights into global implementation strategies.
- Identify root causes of business friction and develop high-impact, scalable solutions that improve the user experience across the platform ecosystem.
- Leverage vendor and internal partnerships to support seamless integrations and holistic customer-first enhancements to the platform experience.
- Deliver reports and insights that guide decision-making, prioritize improvements, and support stakeholder alignment on business-critical technical initiatives.
- Team and Culture Development
- Coach and mentor 4 CoE direct reports and cross-functional collaborators to develop platform management mindsets and project ownership across global teams.
- Lead by example in fostering a fast-paced yet collaborative culture grounded in professionalism, inclusion, and continuous improvement.
- Built strategic relationships across geographies to influence platform design and delivery with empathy, clarity, and operational rigor.
- Coach, mentor, and develop the CoE team on stakeholder management with team leaders and platform admins.
- Attracted and retain top talent by fostering professional growth and the learning of CoE operations and enablement best practices.
Professional Services Consultant
Mindtickle (vendor of enablement platform)
04.2021 - 06.2023
- Center of Excellence (CoE) Establishment & Governance for Cisco Systems
- Built from scratch and managed the CoE, providing platform enablement strategies to help adoption and engagement of the platform with global sales teams.
- Served as CoE lead in co-executing the joint success plan charter with the Customer Success Manager (CSM), coordinating cross-functional initiatives that elevated platform adoption.
- Oversaw the expansion and ongoing operations of the CoE, ensuring alignment with best practices and corporate objectives.
- Developed governance structures for platform hygiene operations, ensuring compliance with admin scorecard standards.
- Drove the transition and handoff of CoE management to a Cisco-lead CoE model, laying a sustainable framework for future enablement projects.
- Enablement Practitioner and Admin Certification
- Designed from scratch an actionable outline and plan for enablement practitioner and admin certification programming (Levels 100–300) with playbooks, business owners, and suppliers.
- Introduced tools for self-service troubleshooting and admin support.
- Researched and promoted an admin sales enablement readiness maturity model, contributing to training plan development and communications strategy planning.
- Sales Enablement & Strategic Consulting
- Acted as a sales enablement practitioner and strategic consultant, advising and assisting Cisco admins on platform implementation, user management, and overall program success.
- Managed resource and capacity planning for all vendor professional services, technical services, and instructional design services.
- Provided guidance on program design, launch strategies, reporting, and ongoing refinements to maximize adoption and business impact.
- Assisted the CSM with admin platform adoption plans, accelerating admin enablement and readiness.
- Stakeholder & Platform Management
- Delivered strategic plans for new platform features and functionalities, collaborating with Cisco for next-practice adoption.
- Led discovery and requirements gathering with business organizations looking to migrate enablement delivery to the vendor platform.
- Established, from scratch, the feature change request process between Cisco and the vendor.
- Assisted the CSM in developing the joint success plan charter for the Cisco’s Global Sales Enablement Organization, ensuring alignment with strategic goals.
- Co-partnered with the CSM and Project Manager on overall CoE health, monitoring progress and resource allocation.
- Partnered with Cisco to drive organizational change management strategies, fostering user adoption and continuous improvement.
- Collaboration & Expansion
- Collaborated with the CSM, Global Account Manager (GAM), and Cisco on expansion strategies, identifying new stakeholder groups and enablement teams for broader platform rollout.
- Partnered with Cisco on the development of enablement program roadmaps, aligning business objectives with vendor solutions for key initiatives.
- Led monthly and quarterly program prioritization with Cisco, optimizing resources in line with budget constraints.
- Consulted on platform functionality pilots for guiding strategic decisions for expanded usage.
Senior Project Implementation Manager
Medispend
10.2020 - 04.2021
- Managed end-to-end platform implementations for international life sciences organizations, including data integration strategies and adherence to federal regulations.
- Designed frameworks for cross-functional training and adoption plans, enhancing user engagement and operational effectiveness.
Manager – Operational Efficiency & Project Management
CCSI
02.2020 - 10.2020
- Business Transformation
- Delivered a comprehensive and actionable business plan for operational efficiency across three business lines and deployment of a project management solution.
- Led discovery, assessment, and business case development across three business units, laying the foundation for organizational project management operations at scale.
- Change Management & Software Selection
- Delivered an actionable change management model and transitioned ownership to strategic partners.
- Guided leadership through a due diligence process for software selection, ensuring seamless integration with current workflows and systems to address gaps in capacity, resource, and project management.
- Project Management & Best Practices
- Implemented project management best practices, assisting teams with organizational change related to new project management workflows on priority accounts.
- Modeled project management best practices, enhancing cross-functional collaboration and execution on priority accounts.
- Project-managed CCSI’s COVID-19 response and reopening, ensuring timely, efficient coordination across multiple stakeholders.
Contract W2 position at Ardent Learning Inc
Wellington Steele
01.2019 - 10.2019
- Consulting
- Engaged as Project Manager on consulting assignments, implementing customized change management and training solutions for enterprise-level clients (Nissan & Infiniti Canada, ABM, Oldcastle Building Envelope).
- Partnered with the Ardent team in assessing and addressing customers’ organizational change management needs, resulting in comprehensive change management plans.
- Collaborated with nine customer IT project management teams to implement nine plans for each enterprise-wide software rollout.
- Performed process improvements and solution integrations to optimize project management practices at Ardent Learning Inc.
Project Manager-Implementation Consultant
Welligent
05.2018 - 09.2018
- Account Manager and implementation Consultant.
- Project Manager working on cloud based EHR system implementations for multi-state and government customers.
- Agile software development life cycle (SDLS).
- Waterfall project life cycle (PLC) followed for EHR implementations with customers.
- Excellent customer service.
Sr. Project Manager-Clinical Consultant
Core Solutions
01.2017 - 05.2018
- Account Manager and implementation Consultant
- Project Manager working on cloud based EHR system projects serving government customers as well as multi-state customers.
- Agile SDLS for software development.
- Waterfall PLC for implementations with customers.
Project Manager-Clinical Strategy Advisor
TenEleven Group
03.2015 - 01.2017
- Account Manager and implementation consultant.
- Project Manager for SaaS platform EHR system vendor with multi-state and government customers.
- Sales and marketing support.
- Agile SDLS for software development.
- Waterfall PLC for implementations with customers.
Education
Master of Social Work (MSW) -
Roberts Wesleyan University
Skills
- Emotional intelligence leadership
- Detail-oriented in fast-paced settings
- Proficient in engaging executives and external partners
- Collaborative mindset
- Ability to navigate complex business environments
- Rapidly assimilate new systems and applications
- Proficient in various development technology stacks
Certification
PMP Certification Training | Completed 2019-05
Timeline
Head of Center of Excellence (CoE) and Platform Strategy
Ford Motor Company
06.2023 - Current
Professional Services Consultant
Mindtickle (vendor of enablement platform)
04.2021 - 06.2023
Senior Project Implementation Manager
Medispend
10.2020 - 04.2021
Manager – Operational Efficiency & Project Management
CCSI
02.2020 - 10.2020
Contract W2 position at Ardent Learning Inc
Wellington Steele
01.2019 - 10.2019
Project Manager-Implementation Consultant
Welligent
05.2018 - 09.2018
Sr. Project Manager-Clinical Consultant
Core Solutions
01.2017 - 05.2018
Project Manager-Clinical Strategy Advisor
TenEleven Group
03.2015 - 01.2017
Master of Social Work (MSW) -
Roberts Wesleyan University
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