Renée Fountain
Oklahoma City,OK
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
19
19
years of professional experience
Work History
Manager, Document Management and Mail Center
American Fidelity
05.2014 - Current
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within $5,500,000 budget by accurately forecasting and tracking expenses.
- Developed and maintained relationships with customers and suppliers through account development.
- Manage up to 28 people (currently 24) in high performance areas.
- Provide metrics to show accomplishments and issues.
- Conduct weekly check ins with direct reports for updates and issues.
Budget Analyst
American Fidelity
09.2005 - 05.2014
- Evaluated procurement needs and projected expenditures.
- Improved financial efficiency by analyzing budgetary data and identifying areas for cost reduction.
- Facilitated cross-department communication to ensure consistent understanding of budgetary goals and constraints.
- Assisted in the preparation of annual budgets, working closely with department heads to gather necessary information.
- Collaborated with management teams to establish realistic budgets that support organizational growth objectives.
- Generated annual budget forecasting information for executive and corporate reports.
- Reviewed contracts and proposals, made recommendations.
- Provided budget information showing allocation trends.
- Performed monthly allocations for print shop and office support printer/copiers.
Education
High School Diploma -
Eisenhower High School
Lawton, OK01.1981
Skills
- Team Leadership
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Strategic Planning
- Project Management
- Customer Relationship Management (CRM)
- Performance Management
- Contract Negotiation
- Cross-Functional Teamwork
Timeline
Manager, Document Management and Mail Center
American Fidelity
05.2014 - Current
Budget Analyst
American Fidelity
09.2005 - 05.2014
High School Diploma -
Eisenhower High School