Summary
Overview
Work History
Education
Skills
Timeline
Generic

Renee Frandsen

Kaiser,MO

Summary

Dynamic 911 Dispatcher with extensive experience at Camden County Sheriff's Department, offering 20+ years of related experience- adept in computer-aided dispatch systems and call management. Proven ability to thrive under pressure while effectively prioritizing emergency responses. Recognized for exceptional teamwork and problem-solving skills, ensuring timely assistance to first responders and enhancing public safety.


Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies.

Reads maps, understands tracking information and provides timely updates to field personnel.

Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.



Overview

27
27
years of professional experience

Work History

911 Dispatcher

Camden County Sheriff's Department
05.2009 - Current
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Read system maps and caller information, and documented details in system.
  • Routed calls to police, fire, and ambulance service to meet individual call needs.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Answered all emergency and non emergency calls and took basic information from callers.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Followed established protocols for professional handling of emergency situations.
  • Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Directed responders using assigned mapping systems for timely emergency attendance.
  • Dispatched and coordinated emergency services teams according to high-priority calls.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Provided on-the-job training and coaching to develop new dispatchers.
  • Monitored Police and Fire radios to provide assistance to responding personnel.
  • Assessed emergency requests and made quick judgment calls to determine appropriate action.
  • Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
  • Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
  • Reduced risks and emergency response issues by observing public safety field units.
  • Operated emergency response systems to update and retrieve up-to-date information for first responders.
  • Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
  • Assisted callers in emergency situations with appropriate information and support.

Phlebotomist

Community Blood Center of Kansas City
10.2008 - 06.2009
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Conducted venipuncture and other CT procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Packaged and shipped specimens to central lab daily.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Organized daily work based on collection priority.
  • Participated in continuing education programs to stay up to date on new technologies and procedures.
  • Addressed questions and concerns to educate patients on collection process and procedures.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Reviewed and processed requisitions for laboratory tests.
  • Performed laboratory tests to assist physicians in diagnosis.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
  • Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
  • Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
  • Verified patients' identification for proper sample collection.
  • Participated in quality assurance and competency assessment initiatives.
  • Verified proper storage and transportation of specimens to laboratories.
  • Handled insurance verification tasks using [Software] and [Software] to validate patient insurance information.
  • Collected blood samples in accordance with laboratory protocols and regulations.
  • Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
  • Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
  • Provided guidance and support to laboratory personnel.
  • Assisted in training and onboarding new phlebotomists.
  • Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
  • Followed established safety protocols and standards to minimize risk of infection and injury.
  • Monitored supply levels and placed orders for laboratory supplies.
  • Developed and implemented strategies to improve phlebotomy processes.
  • Drove crew to/from mobile sites all over cental Missouri and Kansas City area, set up and tore down all equipment for the blood drives and cleaned area

911 Dispatcher

Lake Ozark Police Department
06.2008 - 12.2008
  • Answered calls from automatic routing system and took basic information from callers.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Read system maps and caller information, and documented details in system.
  • Routed calls to police, fire, and ambulance service to meet individual call needs.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Followed established protocols for professional handling of emergency situations.
  • Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Directed responders using assigned mapping systems for timely emergency attendance.
  • Dispatched and coordinated emergency services teams according to high-priority calls.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Provided on-the-job training and coaching to develop new dispatchers.
  • Monitored Police and Fire radios to provide assistance to responding personnel.
  • Assessed emergency requests and made quick judgment calls to determine appropriate action.
  • Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
  • Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
  • Reduced risks and emergency response issues by observing public safety field units.
  • Operated emergency response systems to update and retrieve up-to-date information for first responders.
  • Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
  • Assisted callers in emergency situations with appropriate information and support.

911 Dispatcher

Osage Beach Police Department
11.1998 - 11.2008
  • Answered calls from automatic routing system and took basic information from callers.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Read system maps and caller information, and documented details in system.
  • Routed calls to police, fire, and ambulance service to meet individual call needs.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Followed established protocols for professional handling of emergency situations.
  • Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Directed responders using assigned mapping systems for timely emergency attendance.
  • Dispatched and coordinated emergency services teams according to high-priority calls.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Provided on-the-job training and coaching to develop new dispatchers.
  • Monitored Police and Fire radios to provide assistance to responding personnel.
  • Assessed emergency requests and made quick judgment calls to determine appropriate action.
  • Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
  • Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
  • Reduced risks and emergency response issues by observing public safety field units.
  • Operated emergency response systems to update and retrieve up-to-date information for first responders.
  • Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
  • Assisted callers in emergency situations with appropriate information and support.

911 Dispatcher

Miller County Sheriff's Office
04.1998 - 11.1998
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Read system maps and caller information, and documented details in system.
  • Answered calls from automatic routing system and took basic information from callers.
  • Routed calls to police, fire, and ambulance service to meet individual call needs.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Followed established protocols for professional handling of emergency situations.
  • Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Directed responders using assigned mapping systems for timely emergency attendance.
  • Dispatched and coordinated emergency services teams according to high-priority calls.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Provided on-the-job training and coaching to develop new dispatchers.
  • Monitored Police and Fire radios to provide assistance to responding personnel.
  • Assessed emergency requests and made quick judgment calls to determine appropriate action.
  • Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
  • Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
  • Reduced risks and emergency response issues by observing public safety field units.
  • Operated emergency response systems to update and retrieve up-to-date information for first responders.
  • Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
  • Assisted callers in emergency situations with appropriate information and support.

Education

High School Diploma -

Sidney High School
Sidney, NE
05-1990

Skills

  • Department procedures
  • Computer-based dispatch systems
  • Police and fire procedures
  • Computer-aided dispatching
  • Map reading skills
  • Data entry proficiency
  • Call management
  • System maintenance
  • Works Well Under Pressure
  • Teamwork and collaboration
  • Problem-solving
  • Information gathering and relay

Timeline

911 Dispatcher

Camden County Sheriff's Department
05.2009 - Current

Phlebotomist

Community Blood Center of Kansas City
10.2008 - 06.2009

911 Dispatcher

Lake Ozark Police Department
06.2008 - 12.2008

911 Dispatcher

Osage Beach Police Department
11.1998 - 11.2008

911 Dispatcher

Miller County Sheriff's Office
04.1998 - 11.1998

High School Diploma -

Sidney High School

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