Renee Freeman

Results-driven Sales Leader with a proven ability to exceed revenue goals, build high-performing teams, and develop impactful strategies to drive business growth.

Key Accomplishments & Responsibilities:

• Directed and motivated a sales team to consistently exceed targets and deliver measurable results.
• Developed and executed strategic sales plans, achieving 155% to yearly target
• Used data-driven insights and analytics to optimize sales performance and identify new growth opportunities.
• Collaborated cross-functionally with marketing and operations teams to align sales strategies with business goals.
• Recruited, onboarded, and trained team members, fostering a culture of high performance and continuous improvement.
• Streamlined sales processes and utilized CRM tools to improve tracking, reporting, and efficiency.
• Championed innovative strategies to expand market share and enhance customer satisfaction.
• Enhanced product knowledge within the sales team through continuous training and workshops.

Skilled in leadership, communication, and strategic problem-solving with a passion for driving business success.

• Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
• Negotiated prices, terms of sales and service agreements.
• Contacted new and existing customers to discuss how their needs could be met through specific products and services.
• Quoted prices, credit terms and other bid specifications.
• Identified prospective customers by using business directories and following leads from existing clients.
• Selected the correct products based on customer needs, product specifications and applicable regulations.
• Wrote sales contracts for orders obtained and submitted orders for processing.
• Recorded accurate and efficient records in the customer database.
• Prioritized tasks and projects to meet tight deadlines.
• Consulted with businesses to supply accurate product and service information.
• Kept detailed records of daily activities through online customer database.
• Exceeded team sales goals by 130%.

• Addressed and resolved customer product complaints empathetically and professionally.
• Gathered and verified all required customer information for tracking purposes.
• Defused volatile customer situations calmly and courteously.
• Accurately documented, researched and resolved customer service issues.
• Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
• Referred unresolved customer grievances to designated departments for further investigation.
• Resolved service, pricing and technical problems for customers by asking clear and specific questions.
• Managed high call volume with tact and professionalism.
• Acted professionally and patiently when addressing negative customer feedback.
• Met or exceeded service and quality standards every review period.
• Assisted customers with various tax issues
• Identified chronic customer issues by creating and maintaining customer complaint log.