Renee Friedrich

• Worked closely with management to provide effective assistance for specific aspects of business operations.
• Reviewed, edited, and updated documents for accuracy, grammar and clarity.
• Updated database of contacts and resources for company-wide distribution.
• Ran data reports for Monthly Board Reports.
• Ran reports throughout the month to avoid gaps in data, and work with managers and staff to correct data errors.
• Kept client data up to date in ETO and HMIS database.
• Trained and supervised employees on office policies and procedures.
• Kept track of monetary donations.
• Remained solutions-oriented in face of complex problems to assist management and overall business direction.
• Drafted common document templates to reduce time spent creating documents from scratch.

• Managed food supply for the drop-in center, scheduled monthly workshops hosted by partners in healthcare, daily data entry, minor case management, completed monthly safety inspections and monthly staff safety topics, and was in charge of the respite survey per grant requirements.
• Support staff duties like laundry, dishes, and other cleaning tasks.
• Uphold client confidentiality.
• Be available to assist clients by opening bathrooms, providing food service, or opening the clothes closet.
• Help clients with resume building.

• Managed front desk reception which included checking clients into the drop-in center, received and sorted mail, answered phones and responded to questions or made appointments, completed daily shift reports, data entry, and cleaning duties.
• Facilitated peer-to-peer conversations to support open communication.
• Co-facilitated a 6 week Job Readiness Training Workshop.
• Established trusting relationship with clients by maintaining professionalism and honoring confidentiality.
• Displayed sensitivity to cultural and linguistic needs of clients served.
• Listened to clients' concerns and provided encouragement and support.

• Managed current and potential customers by answering phone lines related to services needed and addressing customer issues.
• Support customers with transportation needs by locating resources and providing direct support in scheduling transportation to and from the site.
• Responsible for managing customer payment and invoicing.

• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Educated customers about billing, payment processing and support policies and procedures.
• Promptly responded to inquiries and requests from prospective customers.
• Processed customer service orders promptly to increase customer satisfaction.
• Managed financial resources while respecting client confidentiality per federal regulations.
• Demonstrate sensitivity, patience, and flexibility when assisting clients.

Established team priorities, maintained schedules and monitored performance.

• Adhered to company standards and compliance requirements for operations and cleanliness of areas.
• Supervised employees and oversaw quality compliance with company standards for food and services per FDA standards.
• Coached crew members to optimize performance and motivate toward more efficient work.
• Assisted in managing inventory organization and count.
• Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

• Managed drivers' routs
• Created a new organization method for drivers' documents and receipts for IFTA regulations.

• Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
• Addressed customer needs and made product recommendations to increase sales.
• Stocked, tagged and displayed merchandise as required.
• Welcomed customers and helped determine their needs.

• Prepared reports for management regarding status and progress of student employees.
• Verified student timesheets.
• Filed confidential student reports.