Renee Fuller

• Managed multi-line phone system, pleasantly greeted patients, provided outstanding customer service helping patients with forms and documentation in busy family practice.
• Proficient in medical terminology, scheduling appointments, tests, and procedures, verifying insurance, coordinating and obtaining referrals, and managing patient records accurately.
• Accurately scanned reports, results, and correspondence into correct electronic health record.
• Adhered to strict confidentiality and HIPAA guidelines to protect patient privacy.
• Collaborated with medical staff to coordinate patient care, prioritize appointments, and maintain smooth operation of the office.
• Process medical encounters, collect cash and POS payments, cash drawer reconciliation.
• Maintained clean and welcoming reception area for patients and visitors.

• Answered multi-line phone system taking and promptly relaying accurate messages to the physician, staff, billing service, and helping with any questions regarding tests, procedures, or billing statements.
• Called in prescriptions with physician authorization.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Proficient in medical terminology, scheduling, insurance verification, coordinating referrals, managing patient records accurately, and all general office functions such as filing, faxing, scanning, copying, data entry.
• Scheduled procedures and tests between 3 area hospitals and other facilities, along with prompt mailing of related instructions.
• Experience in electronic medical records (EMR) systems and professionally maintaining patient confidentiality and HIPAA compliance.
• Collaborated with medical staff to coordinate patient care, prioritize appointments, and maintain confidentiality.
• Maintained clean reception area to promote positive, professional environment for clients.

Worked here from 1989 - 1989 and 1996 - 1999

• Demonstrated exceptional organizational skills through overseeing office and warehouse inventory processes.
• Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
• Maintained precise documentation of all shipping and receiving activities in the warehouse.
• Efficiently managed multiple administrative responsibilities encompassing data entry, invoice processing, purchase orders and bills of laden along with filing tasks while also overseeing inquiries and employee payroll for a team of 10.

Worked here part-time from 1989 - 1991 on the Geriatric Psych/Detox Unit and part-time from 1994 - 1996 on the Telemetry/Step-Down Unit.

• Impeccable communication skills to keep every staff member informed and make sure the unit ran efficiently.
• Assisted with admissions and discharges.
• Coordinated patient care by efficiently and professionally managing multi-line phones, transcribing physician orders.
• Handled high-pressure situations calmly, effectively prioritizing tasks during peak hours or emergencies within the unit.
• Managed inventory of office supplies to maintain an organized and well-stocked workspace for the entire team.
• Aided visitors and staff by providing accurate directions to various locations.