Renee Gainey
Helena,AL
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
9
9
years of professional experience
Work History
Sales & Svcs Distribution Associate
United States Postal Service
Fairfield, AL
10.2018 - Current
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Follow procedural directions or instructions, either with or without direct supervision, in a safe and timely manner
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
- Weighed letters and packages and calculated costs based on classification, weight and destination
- Completed all point of sale opening and closing procedures, including counting contents of cash register
- Developed and maintained detailed reports of all post office activities.
- Achieved perfect attendance and on-time record
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
Customer Service/Line Lead
Chicken Salad Chick
Tuscaloosa, AL
05.2015 - 10.2018
- Primary focus is on Customer Service, providing welcoming, friendly and courteous service
- Operate automated Point of Service (POS) system ensuring 100% accuracy in recording orders, invoicing and collection of funds
- Provide responsive support to customers and quickly resolve any customer issues to ensure satisfaction
- Respond to telephonic orders and provide information with 100% accuracy and fulfill required orders within time standards
- Execute all duties and maintain operating standards in accordance with specified procedures
- Execute inventory control and supply stockade ordering procedures
- Frequently requested to assist management in execution of office procedures.
Waitress
Wingzilla
Madison, AL
05.2012 - 06.2014
- Took and served food/drinks orders and up-sell any additional products
- Arranged table settings and maintain tables in a clean and tidy manner
- Delivered checks and collected payments, accountable for funds and accuracy of billing and collection
- Provided excellent customer service that promotes satisfaction
- Greeted customers and presented menu while explaining all items and options.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
Education
Bachelor of Arts - Criminal Justice
The University of Alabama
Tuscaloosa, AL12.2017
Skills
- Sales operation
- Stocking and replenishing
- Merchandising understanding
- Adapt to diverse groups
- Upselling
- Cash register operation
- Excellent people skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Sales & Svcs Distribution Associate
United States Postal Service
10.2018 - Current
Customer Service/Line Lead
Chicken Salad Chick
05.2015 - 10.2018
Waitress
Wingzilla
05.2012 - 06.2014
Bachelor of Arts - Criminal Justice
The University of Alabama
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