Renee Galla
Hendersonville,TN
Summary
Dynamic Medical Office Assistant with proven expertise at Integrity Pain Management, excelling in patient scheduling and insurance verification. Recognized for enhancing office efficiency through meticulous data entry and strong organizational skills. Committed to delivering exceptional customer service while maintaining HIPAA compliance and ensuring accurate medical records management.
Healthcare professional with comprehensive experience in medical administrative tasks and patient interaction. Known for effective office management, ensuring smooth operations and seamless patient flow. Emphasizes teamwork and adaptability, displaying excellent organizational skills and patient-centered approach.
Experienced with patient care coordination, appointment scheduling, and medical records management. Utilizes strong organizational skills to ensure efficient office operations and patient satisfaction. Knowledge of billing procedures and insurance verification, contributing to well-managed medical office environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Office Assistant
Integrity Pain Management
07.2024 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Updated patient information and insurance details for accurate electronic medical records.
- Used [Software] to schedule appointments for doctor visits and procedures.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Provided prompt, polite and professional in-person and telephone customer service.
- Reconciled daily payments received and prepared deposits for smooth office finances.
Receptionist
Comprehensive Pain And Neurology Center
10.2023 - 05.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Collected [Type] payments, processed transactions and updated relevant records.
Office Assistant 1
NYS OMH Greater Binghamton Health Center
08.2020 - 09.2023
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Improved data accuracy, entering and updating records in database with keen eye for detail.
Teachers Aide
Broome Tioga Boces
03.2016 - 08.2020
- Supported classroom activities, tutoring, and reviewing work.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Worked with teacher to optimize learning plans based on student test grades and evaluations.
- Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
- Worked well in a team setting, providing support and guidance.
- I Worked with Kids with Autism grades k-2nd
Education
High School Diploma -
Windsor JR/SR High School
Windsor New YorkSkills
- Multitasking and organization
- Computer skills
- Problem-solving
- HIPAA regulations
- Attention to detail
- Data entry
- Medical terminology
- Medical reception
- Positive attitude
- Insurance verification
- Office administration
- Managing patient records
- Patient scheduling
- Phone and email etiquette
- Appointment scheduling
- Patient registration
- Medical records maintenance
Certification
First Aid Certification
August 2023-August 2025
CPR Certification
August 2023-August 2025
Timeline
Medical Office Assistant
Integrity Pain Management
07.2024 - Current
Receptionist
Comprehensive Pain And Neurology Center
10.2023 - 05.2024
Office Assistant 1
NYS OMH Greater Binghamton Health Center
08.2020 - 09.2023
Teachers Aide
Broome Tioga Boces
03.2016 - 08.2020
High School Diploma -
Windsor JR/SR High School
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