Renee Garza
Wellington
Summary
Accomplished in enhancing guest experiences and streamlining service operations, with a proven track record at Olive Garden - Darden Restaurants. Skilled in guest relations management and safe food handling, I excel in mentoring teams to exceed customer service expectations. Leveraging exceptional memory retention and a strong work ethic, I consistently achieve significant improvements in service efficiency and guest satisfaction. Dependable worker, successful ,providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
12
12
years of professional experience
Work History
Server
Island Grill
02.2023 - 12.2023
Line Cook/Backup/Prep Cook
Cracker Barrell Old Country Store
01.2019 - 12.2022
Bartender
Buffalo Wild Wings
09.2015 - 12.2018
Server Trainer
Olive Garden - Darden Restaurants
05.2012 - 09.2015
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
- Provided feedback and guidance to help servers develop industry skills and knowledge.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
Bartender
Olive Garden - Darden Restaurants
05.2012 - 09.2015
Education
No Degree - Biology
High School Diploma -
06-2010
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Memory retention
- Safe Food Handling
- Menu Memorization
- Service prioritization
- Suggestive Selling
- Guest Relations Management
- Reliable and Responsible
Timeline
Server - Island Grill
02.2023 - 12.2023
Line Cook/Backup/Prep Cook - Cracker Barrell Old Country Store
01.2019 - 12.2022
Bartender - Buffalo Wild Wings
09.2015 - 12.2018
Server Trainer - Olive Garden - Darden Restaurants
05.2012 - 09.2015
Bartender - Olive Garden - Darden Restaurants
05.2012 - 09.2015
University of Charleston - No Degree, Biology
FallBrook Union High School - High School Diploma,
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