Renee Gentry
Moss Point,MS
Summary
Accomplished Medical Assistant with a proven track record at Singing River Hospital, enhancing patient satisfaction and streamlining care delivery through expert application of HIPAA compliance and compassionate communication. Skilled in medical terminology and patient assessments, consistently contributing to improved health outcomes and operational efficiency.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Registered Medical Assistant
Singing River Hospital
09.2022 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Completed thorough chart reviews to ensure proper documentation of all pertinent medical information.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Prepared examination rooms with necessary tools and instruments prior to each appointment, enabling smooth transitions between patients.
- Assisted physicians with various medical procedures, ensuring accurate results and timely treatment.
- Contributed to successful health outcomes by effectively communicating between patients and providers about treatments, medications, or follow-up instructions.
- Taught patients about medications, procedures, and care plan instructions.
- Collected and documented patient medical information such as blood pressure and weight.
- Improved patient experience by promptly greeting, preparing, and escorting individuals through their visits.
- Performed essential administrative tasks such as scheduling appointments, updating records, and coordinating referrals.
- Strengthened patient-provider relationships through compassionate communication and attentive listening skills.
- Reduced wait times for patients by swiftly triaging incoming cases based on urgency or severity of symptoms.
- Obtained client medical history, medication information, symptoms, and allergies.
- Prepared lab specimens for diagnostic evaluation.
Medical Assistant Apprentice
Singing River Hospital
02.2022 - 10.2022
- Streamlined administrative tasks such as answering phone calls, managing insurance claims, and updating electronic health records.
- Maintained a clean and organized work area to facilitate efficient patient care delivery.
- Developed strong rapport with patients, fostering trust and open communication regarding their healthcare needs.
- Enhanced patient experience by providing compassionate care and assisting with daily living activities.
PBX Telephone Operator
Singing River Hospital
04.2021 - 02.2022
- Enhanced customer satisfaction by promptly answering and directing incoming calls to appropriate departments.
- Improved overall efficiency of the company''s communication system by conducting routine checks on equipment functionality.
- Reduced call hold times by efficiently managing high-volume inbound call traffic.
- Assisted clients in resolving issues, addressing concerns, and providing requested information.
- Provided exceptional service to customers through proficient handling of multiple phone lines, routing calls, and taking messages as needed.
- Ensured accurate information delivery with clear communication and proper telephone etiquette.
- Contributed to team success by consistently maintaining a positive attitude and professional demeanor during high-stress situations.
- Supported emergency response efforts by quickly relaying critical information to appropriate parties.
- Handled sensitive client information discreetly while protecting their privacy at all times.
- Maintained strong working knowledge of PBX systems, staying up-to-date on new features and updates.
- Operated switchboard and routed incoming calls to appropriate departments.
Flight Attendant
Sun Country Airlines
07.2010 - 08.2020
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Educated passengers about emergency equipment usage during safety demonstrations, ensuring comprehension of critical procedures.
- Responded to passenger emergencies to provide first aid.
Flight Attendant
Vision Airlines
02.2007 - 07.2010
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Resolved passenger conflicts and medical emergencies during flights.
Education
No Degree - Medical Assistant/Billing And Coding/Transcribing
Mississippi Gulf Coast Community College
Gulfport, MSNo Degree - Medical Assistant Apprentice Program
Singing River Health Care Academy
Pascagoula, MS10.2022
High School Diploma -
Onamia High School
Onamia, MN05.1985
Skills
- Medical Terminology
- Immunization Administration
- HIPAA Compliance
- Laboratory Specimen Collection
- Clinical Documentation
- Phlebotomy Techniques
- Patient Scheduling
- Minor Surgical Assistance
- Preventive Healthcare Measures
- Patient Assessments
- Medical Equipment Operation
- Vital Sign Monitoring
- Inventory Management
- Medical Records Management
- Wound Care Assistance
- Privacy and confidentiality
- Medical Office Procedures
- Compassionate
- Medical terminology knowledge
- Sterile technique
- Maintaining confidentiality
- Professional Bedside Manner
- Vital signs monitoring
- Reliable team player
- Simple dressings
- Direct Patient Care
- CPR
- First Aid
Certification
- RMA - Registered Medical Assistant
Timeline
Registered Medical Assistant
Singing River Hospital
09.2022 - Current
Medical Assistant Apprentice
Singing River Hospital
02.2022 - 10.2022
PBX Telephone Operator
Singing River Hospital
04.2021 - 02.2022
Flight Attendant
Sun Country Airlines
07.2010 - 08.2020
Flight Attendant
Vision Airlines
02.2007 - 07.2010
No Degree - Medical Assistant/Billing And Coding/Transcribing
Mississippi Gulf Coast Community College
No Degree - Medical Assistant Apprentice Program
Singing River Health Care Academy
High School Diploma -
Onamia High School
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