Renee Gervais
Metairie,LA
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
12
12
years of professional experience
Work History
Omni Associate
JCPenney
Metairie, LA
11.2025 - Current
- Assisted customers in locating products and providing excellent service. Demonstrated consistent customer service behaviors. Listened to customer concerns calmly to resolve issues. Promoted company products and services effectively. Collaborated with team members to enhance customer experience.
- Monitored enterprise fulfillment systems to process merchandise orders and confirm completion in the system. Packaged orders according to established packaging standards and timelines. Assisted with ship-from-store and buy online pickup in-store tasks efficiently.
- Assisted in researching order shortages and overages for jcp.com. Supported shipment check-in processes and completed order binning. Helped maintain organization of jcp.com stock area. Processed order delivery and return transactions at the register.
- Assisted merchandise associates in restocking shelves and maintaining inventory levels. Participated in annual inventory assessments to ensure accurate stock counts.
- Achieved established performance standards consistently. Supported shrink and safety initiatives. Assisted in delivering omnichannel customer service and maintaining productivity and attendance.
Operations Lead
Sephora
Metairie, LA
05.2023 - Current
- Managed inventory levels and ensured compliance with operational protocols to optimize store efficiency.
- Assisted in brand presentations to enhance visual merchandising. Supported promotional events to attract customers. Maintained store standards to reflect Sephora's brand image.
- Enhanced client experience by collaborating with team members to deliver exceptional service.
- Assisted team members in understanding operational processes and selling behaviors. Supported development of performance metrics and company initiatives. Guided individuals in creating fulfilling career paths at Sephora.
- Facilitated team collaboration to enhance inclusivity. Encouraged open communication to empower all team members.
- Supported adherence to Sephora standards by following company policies. Assisted in creating a safe and enjoyable shopping environment for customers.
Fitness Center Associate
Ochsner Fitness Center
Harahan, Louisiana
05.2014 - Current
- Managed customer interactions by welcoming members and guests, effectively solving problems, and ensuring prompt resolution of concerns.
- Maintained comprehensive knowledge of all programs and services, including membership, kidsports, childcare, gymnastics, group fitness training, and aquatics.
- Implemented and enforced fitness center policies to ensure a safe and compliant environment.
- Implemented and upheld protocols to maintain a clean and safe workplace.
- Assisted with cash handling and booking processes. Monitored children and provided supervision in designated areas of the facility. Supported staff in maintaining a safe and engaging environment for children.
Sales and Service Lead
Sephora
Metairie, LA
12.2022 - 05.2023
- Guided team members in providing outstanding client service. Supported team in meeting sales targets through effective coaching. Assisted in developing skills to enhance customer satisfaction.
- Enhanced store performance by nurturing client relationships and providing tailored product suggestions to boost customer satisfaction.
- Enhanced team performance through regular coaching and constructive feedback sessions.
- Assisted in training and developing new team members. Supported onboarding processes to enhance service excellence. Facilitated continuous learning in loyalty programs and product knowledge.
- Directed daily operations by overseeing inventory management and executing visual merchandising strategies. Promoted store standards to elevate customer satisfaction and optimize operational efficiency.
- Facilitated teamwork and collaboration among team members. Supported initiatives that promote an inclusive environment where all voices are valued.
- Assisted in maintaining Sephora standards by adhering to company policies. Supported efforts to create a safe and enjoyable shopping environment for customers.
Cashier
JCPenney
Metairie, LA
11.2017 - 12.2022
- Executed transaction processing with precision, ensuring accurate cash handling and enhancing customer satisfaction.
- Monitored and analyzed promotional offers to enhance customer engagement and identify sales opportunities.
- Addressed customer inquiries to enhance service quality and build customer loyalty.
- Worked with team members to enhance checkout efficiency and improve customer experience.
- Ensured availability for flexible hours and extra shifts to support fluctuating business demands.
- Oversaw cash drawer management, ensuring precise accounting at shift conclusion.
Education
Associate of Science - Business Administration
Delgado Community College
New Orleans, LA05.2019
Skills
Customer service
Time management
Cash handling
Customer engagement
Complex Problem-solving
Record and file management
POS system operation
Computer skills
Leadership qualities
File management
Timeline
Omni Associate
JCPenney
11.2025 - Current
Operations Lead
Sephora
05.2023 - Current
Sales and Service Lead
Sephora
12.2022 - 05.2023
Cashier
JCPenney
11.2017 - 12.2022
Fitness Center Associate
Ochsner Fitness Center
05.2014 - Current
Associate of Science - Business Administration
Delgado Community College