Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Renee Goings

Waterloo,IA

Summary

Administrative professional skilled in optimizing office workflows and managing diverse administrative tasks. Proven ability to support higher management through effective scheduling and coordination. Strong focus on team collaboration and adaptability to changing organizational needs, ensuring seamless operations and goal achievement.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Administrator/Accountant/Title Clerk

Witham Auto Centers
02.2018 - Current
  • This position is Monday through Friday 40 hours per week. I work extra hours as needed at night or weekends.
  • Prepared and analyzed financial statements, ensuring accuracy and compliance with accounting principles
  • Managed accounts payable and receivable processes, accurately recording transactions and resolving discrepancies
  • Performed monthly bank reconciliations to verify the accuracy of financial data
  • Assisted in the preparation of annual budgets, forecasting future expenses and revenue
  • Conducted regular audits to identify potential errors or fraud within financial records
  • Provided support during external audits by preparing the necessary documentation and answering inquiries from auditors
  • Maintained accurate records of fixed assets, including depreciation schedules and asset valuations
  • Identified opportunities for cost savings through analysis of financial data and recommended strategies for improvement
  • Monitored cash flow activities to ensure sufficient funds were available for daily operations
  • Developed comprehensive financial reports for management review on a monthly/quarterly basis
  • Assisted in the implementation of a new accounting software system company-wide
  • Provided guidance on proper record-keeping practices to ensure compliance with regulatory requirements
  • Participated in year-end closing procedures, including accruals, deferrals, adjusting entries
  • Assisted in the development of internal controls and procedures to mitigate financial risks
  • Provided training and guidance to junior accounting staff on proper accounting practices
  • Developed and maintained strong relationships with clients, vendors, and banking institutions
  • Managed and maintained office supplies inventory, ensuring the availability of necessary materials for daily operations
  • Developed and implemented efficient filing systems, resulting in improved document organization and retrieval
  • Scheduled meetings and appointments, effectively managing calendars to optimize time management
  • Prepared reports, presentations, and correspondence for senior management using Microsoft Office Suite
  • Responded to inquiries from clients, vendors, and employees promptly
  • Maintained confidentiality of sensitive information while handling administrative tasks
  • Collaborated with cross-functional teams to support project coordination and completion within deadlines
  • Performed data entry tasks with high accuracy to maintain up-to-date records
  • Managed incoming/outgoing mail distribution efficiently daily
  • Provided administrative support during the recruitment process by scheduling interviews and coordinating candidate communication
  • Implemented new office policies/procedures to improve efficiency
  • Trained new employees on office procedures/policies
  • Supported HR department in maintaining employee records/files
  • Served as point of contact for building maintenance issues; liaised with property management as needed
  • Assisted in the preparation of financial reports/budgets
  • Maintained electronic filing systems accurately/efficiently
  • Managed office supply inventory and place orders as needed
  • Maintained a clean and organized office environment
  • Created and updated spreadsheets, databases, and reports using Microsoft Excel
  • Handled incoming calls, emails, and mail; directed inquiries to appropriate personnel
  • Processed vehicle title transfers and registrations
  • Verified vehicle ownership and lien information
  • Ensuring accuracy of title documents
  • Communicate with customers and government agencies
  • Maintaining accurate records
  • Answer customer inquiries regarding title transfers
  • Stay updated on state and federal regulations regarding vehicle titling and registration procedures
  • Inputting vehicle information into the dealership management system
  • Title audits
  • Maintain inventory

LOAN COUNSELOR

Witham Auto Center
04.2012 - 02.2018
  • Title Clerk
  • Accounting
  • Inventory Management
  • Collect payments on past-due accounts
  • Create a list of people who have not made their payments
  • Organize a list according to the severity of the delinquency
  • Locate customers using the DOT database and social media
  • Call customers using the telephone
  • Inform customers of overdue accounts and the amount currently owed
  • Attempt to collect payment
  • Review terms of sale or loan documents
  • Ensure all customer information is correct, including phone numbers and addresses
  • Listen to the customer's story and determine if a debit can be collected
  • Set up repayment plans
  • Record new commitment to repay debt
  • Initiate repossession proceedings or hand over the account to management to proceed in repossession
  • Document each phone conversation in each customer's account
  • Receive and process payments when customers come in
  • Handle daily office tasks
  • Filing, verifying customer information is accurate, obtain correct

MANAGER

CHECK N GO
09.2009 - 04.2012
  • Handle customer inquiries for services, inquiries, and complaints
  • Followed state-specific regulations for the processing of all transactions and files
  • Helped the company attain customers by marketing
  • Volunteered to travel for the company when needed to have coverage for other stores
  • Supervised and trained other associates
  • Assisted other associates with odd transactions or helped other associates deal with customer situations
  • Made daily phone calls to remind customers of appointments or for marketing reasons
  • I attained customers' trust by providing excellent customer service and doing what I could to help them in their time of need
  • Manage daily office tasks, such as filing, verifying customer information, obtaining correct information in files, and handling multiple-line phones while helping customers in the store
  • Collections calls are made daily to collect on past due accounts
  • I had to be able to negotiate when and how much a past-due customer was able to pay

MANAGER

RENT A CENTER FINANCIAL SERVICES
10.2007 - 07.2009
  • Handled customer inquiries for services, inquiries, and complaints
  • Followed state-specific regulations for the processing of all transactions and files
  • Helped the company attain customers by marketing
  • Helped the Rent-A-Center side with transactions or cleaning when needed
  • Had to make daily collection calls
  • If a customer could not be contacted and had gone against the contract, it was my duty to file small claims against the customer
  • I had to prepare for court on my own and show up to speak in front of a judge

QUALITY ASSURANCE

VGM HOMELINK
08.2006 - 09.2007
  • Made daily phone calls to assure patients were content and happy with the service they received
  • If they are unhappy, take the best action to fix the issue to make the customer comfortable

Cashier/Customer Service

WALMART
12.2003 - 07.2007
  • Assisted customers in scanning their items at the end of their transactions and ensured they had a good store experience
  • If a customer was unsatisfied, I took the correct action to make the customer satisfied
  • Helped customers choose the proper jewelry for their needs
  • If not, assist them in getting to the correct area for the correct service

Education

Master's degree - Business Administration

Upper Iowa University
10.2023

Bachelor's degree - Accounting

Upper Iowa University
Fayette, IA
05.2018

Bachelor's degree - Human Resources

Upper Iowa University
05.2018

High school diploma -

Cedar Falls High School
Cedar Falls, IA
05.2006

Skills

  • Customer service
  • Microsoft Word
  • Microsoft Outlook
  • Microsoft Office
  • Microsoft Excel
  • Organizational skills
  • Accounting and bookkeeping
  • Title processing
  • Loan structuring
  • Team leadership
  • Accounts payable and receivable
  • Data entry
  • Customer assistance

Certification

  • Driver's License
  • Certified Notary Public

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Administrator/Accountant/Title Clerk

Witham Auto Centers
02.2018 - Current

LOAN COUNSELOR

Witham Auto Center
04.2012 - 02.2018

MANAGER

CHECK N GO
09.2009 - 04.2012

MANAGER

RENT A CENTER FINANCIAL SERVICES
10.2007 - 07.2009

QUALITY ASSURANCE

VGM HOMELINK
08.2006 - 09.2007

Cashier/Customer Service

WALMART
12.2003 - 07.2007

Bachelor's degree - Accounting

Upper Iowa University

Bachelor's degree - Human Resources

Upper Iowa University

High school diploma -

Cedar Falls High School

Master's degree - Business Administration

Upper Iowa University

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Renee Goings