Renee Grant
Mattapan,MA
Summary
Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Case Manager
Victory Human Services
Dorchester , MA
2023.04 - Current
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Provided crisis intervention support for clients in emergency situations.
- Conducted home visits to assess the safety of living environments for clients.
- Collaborated with medical professionals to coordinate treatment plans for clients.
- Maintained accurate case records and documentation according to agency guidelines.
- Compiled reports on cases and submitted them to supervisors as required.
- Counseled clients on available resources within the community that could help meet their needs.
- Organized group activities to provide socialization opportunities for clients.
- Participated in interdisciplinary team meetings to discuss treatment options.
- Educated clients about mental health conditions, medications and self-care techniques.
- Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
- Participated in professional development activities related to case management best practices.
HHA
Family Care Plus
Stratford , CT
2016.05 - 2023.01
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
- Provided companionship services to patients in their homes, including reading aloud, playing board games and engaging in conversation.
- Maintained accurate records of patient care, condition, progress and concerns.
- Administered prescribed medications and treatments according to physician instructions.
- Transported clients to medical appointments or other destinations as needed.
- Performed light housekeeping duties such as laundry, vacuuming and dusting.
- Organized client's personal items for easy access during daily activities.
- Prepared meals according to dietary requirements and preferences of the client.
- Observed changes in client's physical or mental condition and reported any changes immediately to supervisor or case manager.
- Responded promptly to emergency calls from clients for assistance or advice regarding health or safety issues.
- Provided emotional support and encouragement to clients who were ill or had disabilities.
- Checked vital signs on a regular basis such as blood pressure, temperature and pulse rate.
- Answered questions from family members about the care being provided to the client.
- Helped keep track of medical supplies used by the client throughout the day.
- Gave assistance with ambulation using proper body mechanics techniques when necessary.
- Encouraged patients to maintain independence while helping them complete tasks they are unable to do alone.
- Accompanied clients on errands outside the home such as shopping trips and doctor visits.
CNA Supervisor
New Outlook Homecare
Westwood , MA
2018.03 - 2020.03
- Developed and maintained a system to track employee performance, attendance, and training.
- Organized and conducted monthly staff meetings to ensure clear communication of expectations.
- Conducted weekly in-service trainings for CNA staff on new policies and procedures.
- Monitored the quality of care provided by CNAs to ensure compliance with standards.
- Created individualized development plans for each CNA based on their skills and abilities.
- Performed regular evaluations of CNAs to assess their competency level in providing patient care.
- Provided one-on-one mentoring sessions with CNAs to help them develop necessary skills.
- Maintained accurate records of all CNA staff including personnel files, timesheets, and certifications.
- Managed disciplinary actions when appropriate according to facility policy.
- Reviewed incident reports involving CNAs and took corrective action as needed.
- Initiated programs designed to improve customer service among CNA staff members.
- Maintained awareness of government regulations, health insurance changes and financing options.
Education
Roxbury Community College
Boston, MA2025-05
Skills
- Regulatory Compliance
- Patient support
- Client Advocacy
- Utilization review
- Case Management
- Referral Coordination
- Care Coordination
- Community Outreach
- Documentation And Reporting
- Patient Needs Assessment
- Patient Assessment
- Organization and Multitasking
- Decision-Making
- Case Planning
- Treatment Planning
- Home Visits and Inspections
- Problem-Solving
- Email and Telephone Etiquette
- Emotional awareness
- Quality Assurance Controls
- Social Work
- Positive Attitude
- Indirect Patient Care
- Documentation proficiency
- Relationship Building
Certification
- Human Right Officer
- Fire Safety Officer
- Home Health Aide
- Domestic Violence & Elderly Abuse
- First Aide & CPR
Timeline
Case Manager
Victory Human Services
2023.04 - Current
CNA Supervisor
New Outlook Homecare
2018.03 - 2020.03
HHA
Family Care Plus
2016.05 - 2023.01
- Human Right Officer
- Fire Safety Officer
- Home Health Aide
- Domestic Violence & Elderly Abuse
- First Aide & CPR
Roxbury Community College
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