RENEE GRAY
Kennesaw,GA
Summary
Highly organized, motivated and take-charge professional with Director/Manager, Childcare, Administrative, Customer Support, and Medical Assistance experience. Well Rounded with strong problem solving and quick decision-making skills; implementing effective action plans. Commitment to detail in doing the job right the first time and completing all major projects with effectiveness and efficiency. Looking to work for a highly motivated, friendly, and fast-paced environment where my skills can be put to good use.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Director of Childcare
Kiddie Kollege
06.2021 - 01.2023
- Manages 15 staff members, and is responsible for 140 children
- Responsible for the management of opening and closing the center daily while ensuring security
- Implementing Standard Operating Procedures for any new regulations or guidelines while maintaining standards already in place
- Actively ensuring each staff member is up to date on all training requirements
- Ensures center is properly staffed with Child/Teacher Ratio
- Maintains the Food Program with weekly and end of the month reports
- Proficiently processes payroll for all staff/employees semi-monthly
- Proactively ensures attendance was completed on a daily basis with employe sign-in
- Maintains a clean and safe environment for children 6 weeks to 12 years of age
- Promotes positive interaction between customer, staff, and children; also ensuring all staff interacts with all the children and following approved guidance & development techniques
- Provides medications as needed per instructions from parents with doctor approval
- Processes all payments collected and documents each in to the payment system in a timely manner
- Responsible for executing curriculums for each class room and ordering supplies as needed
TEACHER
CAREERS
09.2019 - 08.2020
- Assisted teachers at different facilities where there was a need for a substitute teacher
- Executed the curriculum following the safety standards and procedures
- Assisted in the food program by participating and promoting healthy eating habits
- Held accountable for staff and children, assuring that every child was signed in and accounted for with eye & touch procedures.
Director of Childcare
K3 CREATIVE CENTER
12.2014 - 07.2019
- Proficiently ensured the center was properly staffed, directed and supervised 40 staff members and 150 children; while also providing staff with weekly schedules
- Managed the food programs (with weekly and end of the month reports), attendance, and payroll for all staff members
- Maintained a clean and safe environment for all children aging in ranges of 6 weeks to 13 years of age
- Conducted monthly meetings with staff to ensure all expectations were met for customers
- Proactively completed payroll for each staff member without error
- Monitored all children for safety, illness, or neglect
- Promoted positive interaction between customer, staff, and children; ensured all staff interacted with children following approved guidance and developmental techniques
- Provided medications as needed with instructions from parents with doctor approval
- Ensured all payments from customers were collected and documented into the system in a timely manner
- Implemented minimum standards through Health and Human Services guidelines; oversaw renewals with Fire Marshall’s Health Department and State Licensing Agency
- Recruited, Hired, Trained, Developed, Inspired, and built positive relationships with staff.
MANAGER
CORNERSTONE CHRISTIAN ACADEMY
08.2013 - 06.2014
- Ensured all staff followed the ABEKA curriculum while teaching children ages 6 weeks to 13 years of age
- Maintained program inventory supply, promoted positive interaction between customer, staff, and children
- Ensured all staff followed food handlers for safety eating habits.
MEDICAL ASSISTANT/MEDICAL RECORDS CLERK
CEDRA
05.2006 - 08.2013
- Administered medication and injections to patients, complying strictly with laboratory standards
- Checked patients vital signs and recorded vitals on chart and updated information in database
- Observed and administered patients EKG’s, Urinalysis, Drug & Alcohol Testing
- Processed HIV specimens using the appropriate techniques to assure optimum integrity; updated medical findings and records in AHLTA & CHCS
- Ensured positive identification throughout the testing process
- Entered test results into laboratory database within a timely manner.
Customer Service Representative
AFC HOME CLUB
03.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
NURSING PROGRAM
HOUSTON COMMUNITY COLLEGE
CERTIFIED MEDICAL - Nursing
INSTITUTE OF TECHNOLOGY
San Antonio, TX06.2006
High School Diploma - Education
Owings Mills High School
Owings Mills, MD06.1989
Skills
- Order Fulfillment
- Active Listening
- Senior Leadership Support
- Retail Sales Customer Service
- Staff Training
- Account Management
- Report Preparation
- Microsoft Excel
- Business Development Understanding
- Report Creation
- Credit Card Payment Processing
- Microsoft PowerPoint
- Stocking and Replenishing
- Lotus Notes
- Sales Expertise
- Fleet Dispatching
- Microsoft Word
- Report Transcription
- Customer Relations
- Medical Terminology Knowledge
- Materials Transport
- Call Center Operations
- Receiving Support
- Records Preparation
- Product Organization
- Customer Consulting
- Professional Telephone Demeanor
- Managing Multiple Tasks
- Typing Proficiency
- Technical Support
- Money Handling Abilities
- Customer Relationship Management
- Computer Proficiency
- Multi-Line Telephone Operation
- Problem-Solving Ability
- Recordkeeping Strengths
- Order Processing
- Retail Materials Management
- Customer Service
- Office Equipment Proficiency
- Critical Thinking
- Conflict Resolution
- Refund Processing
- Team Development
- Administrative Support
- Invoice Preparation and Processing
- Administrative and Office Support
- Calm and Professional Under Pressure
- Customer Account Management
- Customer Retention Strategies
- Cultural Awareness
- Research
- Prioritization
- Coordination
- Filing
- Grammar
- 10-Key
- Spreadsheets
- Documentation
- Proofreading
- Calendaring
Accomplishments
- CERTIFICATIONS:
- Health and Safety Orientation Training Certification
- Food Safety Manager Certification
- Certified Medical Assistant
- Youth Practicum/CDA
- Directors Equivalency Certification Texas
- Directors Equivalency Certification Georgia
- Reporting Suspected Abuse or Neglect of a child: A Guide for Professionals Certification
Certification
Trainer/Training Manager | Management | Business Management | Supervisory Experience | Recruiting
|Payroll | Experience Administering Injections | Medication Administration | MS Word/Powerpoint |
Typing 35+ WPM
Languages
English
Full Professional
Timeline
Customer Service Representative
AFC HOME CLUB
03.2023 - Current
Director of Childcare
Kiddie Kollege
06.2021 - 01.2023
TEACHER
CAREERS
09.2019 - 08.2020
Director of Childcare
K3 CREATIVE CENTER
12.2014 - 07.2019
MANAGER
CORNERSTONE CHRISTIAN ACADEMY
08.2013 - 06.2014
MEDICAL ASSISTANT/MEDICAL RECORDS CLERK
CEDRA
05.2006 - 08.2013
NURSING PROGRAM
HOUSTON COMMUNITY COLLEGE
CERTIFIED MEDICAL - Nursing
INSTITUTE OF TECHNOLOGY
High School Diploma - Education
Owings Mills High School
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