Renee Greene
Baltimore,MD
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
Work History
Customer Service Security Trainee
VSP Inc
01.2023 - 02.2023
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Custodian
SAFEGUARD Maintenance Corporation
09.2021 - 04.2022
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Kept building spaces premises clean inside and outside.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Moved furniture for cleaning and set up for special events.
- Cleaned equipment and machinery to maintain in optimum working condition.
Customer Service Receptionist Trainee
The League For People With Disabilities
09.2018 - 11.2018
- Promoted available products and services to customers during service, account management, and order calls.
- Investigated and resolved customer inquiries and complaints quickly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Houskeeping
The Westin Hotel
03.2014 - 04.2015
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Managed laundry sorting, washing, drying, and ironing.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Worked with front desk to respond promptly to all guest requests.
- Placed orders for housekeeping supplies and guest toiletries.
- Restocked room supplies such as facial tissues for personal touch with every job.
Ticket Seller
Oriole Park At Camden Yards
04.2009 - 03.2014
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Sold [Type] tickets to customers and assisted with trip planning through scheduling, pricing and identifying best transportation routes.
- Followed-up on will-call orders to verify attendance and contacted previous or cancellation list customers to fill available or newly opened spaces.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Sold, printed and issued tickets to guests.
- Performed cash, card and check transactions to complete customer purchases.
Customer Service Associate Trainee
Goodwill Inc
09.2011 - 11.2011
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
GED -
SBLC/ Learning Works
28 East Ostend Street Baltimore MD03.2024
Skills
- Information Services
- Customer Service Enhancement
- Customer Satisfaction
- Customer Inquiries
Writing is a hobby of mine.
I'm writing a book of my life experience growing up living in the projects of poverty.
Timeline
Customer Service Security Trainee
VSP Inc
01.2023 - 02.2023
Custodian
SAFEGUARD Maintenance Corporation
09.2021 - 04.2022
Customer Service Receptionist Trainee
The League For People With Disabilities
09.2018 - 11.2018
Houskeeping
The Westin Hotel
03.2014 - 04.2015
Customer Service Associate Trainee
Goodwill Inc
09.2011 - 11.2011
Ticket Seller
Oriole Park At Camden Yards
04.2009 - 03.2014
GED -
SBLC/ Learning Works
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