Renee Grohnke
Manteno,IL
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks, and staff. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
15
15
years of professional experience
Work History
Recreation Supervisor
Midlothian Park District
09.2023 - Current
- Increased participant satisfaction by planning and implementing engaging recreational activities for various age groups.
- Boosted program enrollment by developing targeted marketing materials and community outreach initiatives.
- Managed budgets effectively, ensuring efficient allocation of resources for programs and events.
- Collaborated with local organizations to create partnerships that enhanced the quality of recreation services offered.
- Supervisor of the Preschool Program as well as Day Camp.
- Assisted with the growing development of both the Preschool Program and the Day Camp.
Front Desk Manager/Administrative Assistant to the Executive Director
Midlothian Park District
03.2019 - 09.2023
- Oversees all front desk duties and 15 employees.
- Serves every guest with high degree of customer service.
- Assists guests with rental agreements and inquiries, on phone and in person.
- Designated recording secretary for board meeting minutes
- Responsible for securing sponsorships and brochure ads.
- Implemented training manual for all new front desk staff.
- Assists with payroll.
- Handles all refunds for facility.
- Assists Recreation Department with all events and seasonal holiday activities.
- Plans out party schedules and all weekly set- ups of all parties at all facilities.
- Serve as secretary to Executive Director.
- Prepare weekly employee work schedules to meet operational needs.
- Manage front desk maintenance of records and data.
- Assisted with initial screening for different positions by setting up interviews, processing new hire paperwork and helping with payroll.
- Negotiate contracts with vendors and suppliers for office supplies, equipment and services.
- Draft correspondence and other documents for CEO and department heads in company's voice.
- Manage department budgets and generated financial reports for management review.
- Assist development and implementation of new administrative procedures.
- Perform accounts receivable duties by researching chargebacks, discrepancies and reconciliations.
Coordinator/Restaurant Manager
Beggar's Pizza
10.2008 - 03.2019
- Promoted from server.
- Responsible for managing up to fifty restaurant employees, opening and closing restaurant on a daily basis, assisting servers and hostesses as well as backing up the cooking staff when necessary.
- Responsible for time management of the employees such as staggering hours and ensuring relief cooks and servers are always available.
- Responsible for all new hire on-boarding including paperwork and training.
- Duties also included ordering and stocking any and all items necessary in the operation of the restaurant in addition to maintaining total customer satisfaction.
- Oversaw day-to- day operation, planning and long term outlook of all events/activities held in the banquet hall.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and other managers
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Reconciled cash and credit card transactions to maintain accurate records.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Coordinated with catering staff to deliver food services for special events and functions.
Permit Administrator
Perma Seal
09.2012 - 09.2013
- Promoted from Project Development Coordinator. Responsible for obtaining every permit for future installations in every municipality where we were required to do so. In charge of issuing all Certificate of Liability Insurance requests.
- Well versed in product knowledge in order to set up and maintain a municipality code book for all consultants and technicians to follow in the waterproofing aspect as well as the plumbing aspect of the business.
- Answer scheduling department phone and give out potential dates for installations.
- Maintained annual licenses in all municipalities for waterproofing, plumbing, foundation repair, and excavation.
- Weekly locate requests with J.U.L.I.E.
- Weekly scheduling of all required inspections for all installations that need a permit.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Evaluated customer needs and feedback to drive product and service improvements.
Project Development Coordinator
Perma Seal
03.2011 - 09.2012
- Responsible for answering all calls in a timely and efficient manner through the call center queue.
- Well versed in product knowledge in order to troubleshoot over the phone with clients that were having issues with products.
- Set up appointments for service or new repair for clients.
- Responsible for entry of new contracts and daily intake of payments.
- Worked very closely with Site Managers, Production crews, and Consultants to make sure all of the client's needs are met and issues are resolved.
- Successful in remaining calm and professional under pressure and in situations of stress.
- Provide the clients with the great customer service and rapid response to their needs.
Education
GED -
Moraine Valley Community College
Palos Hills, IL04.2002
Skills
- Time Management
- Customer Relations
- Administrative Procedures
- Detailed Meeting Minutes
- Schedule Management
- Budgeting
- Microsoft Office
- Office Manager experience
- Accounts receivable
- Front desk operations
- Interacted with Directors and Superintendents professionally to develop strategies to combat negative responses from call recipients
- Staff Management
- Calendar Management
Languages
Spanish
Professional Working
Timeline
Recreation Supervisor
Midlothian Park District
09.2023 - Current
Front Desk Manager/Administrative Assistant to the Executive Director
Midlothian Park District
03.2019 - 09.2023
Permit Administrator
Perma Seal
09.2012 - 09.2013
Project Development Coordinator
Perma Seal
03.2011 - 09.2012
Coordinator/Restaurant Manager
Beggar's Pizza
10.2008 - 03.2019
GED -
Moraine Valley Community College
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